The Manager, Training & Communications serves as the organization’s lead internal communications writer and content strategist, responsible for translating business priorities, change initiatives, and learning programs into clear, compelling, and actionable content for employees and leaders.

This role plays a critical part in ensuring employees understand what matters most, how their work connects to organizational priorities, and how to successfully adopt new processes, tools, and behaviors. The Manager partners closely with Human Resources, leadership, and subject matter experts to develop high-quality internal and training communications that enable understanding, adoption, and performance.

While supporting employee engagement initiatives, this role primarily focuses on content development, message clarity, and communication effectiveness across internal and learning-related communications.

Reporting to the Director, Communications & Employee Experience, this role partners closely with Human Resources, leadership, and cross-functional teams to support enterprise-wide internal communication and engagement needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the development and execution of enterprise internal communications and training content strategies that support employee understanding, learning, engagement, behavior change, and organizational alignment.
• Serve as the organization’s primary internal writer and editor, developing communication and instructional content across channels including email, intranet, presentations, training materials, leader toolkits, job aids, scripts, FAQs, campaigns, and employee resources.
• Provide strategic writing support on behalf of leaders, including executive communications, announcements, presentations, and talking points, ensuring clarity, consistency, and alignment with organizational voice.
• Lead the design and development of written learning content for onboarding, professional development, operational training, system rollouts, policy updates, and process changes, ensuring content is structured, accessible, engaging, and aligned with adult learning principles.
• Partner with subject matter experts and cross-functional teams to translate complex operational, technical, and compliance-related information into clear, actionable communication and learning experiences, including policies, handbook updates, benefits programs (e.g., open enrollment, scholarships), and regulatory requirements. Develop communication and reinforcement strategies that support organizational change, employee adoption, knowledge retention, and sustained performance outcomes.
• Create leader-ready communication and facilitation resources including talking points, presentations, discussion guides, FAQs, coaching tools, and reinforcement materials that support effective team-level communication and learning.
• Establish and maintain standards, governance, and best practices for internal communications and learning content to ensure consistency in tone, clarity, accessibility, usability, and instructional quality.
• Ensure communications are accessible and inclusive, including coordination of translation needs and adaptation of content for diverse audiences and formats.
• Contribute to the development and maintenance of centralized communication resources (e.g., communications center, templates, toolkits) to improve consistency, accessibility, and efficiency across the organization.
• Support employee engagement, culture, and recognition initiatives through storytelling, communication planning, campaign development, and content creation that strengthens employee connection, reinforces company values, and celebrates achievements.
• Support employee listening strategies, including surveys and feedback mechanisms, by developing communication plans, content, and reporting summaries that drive understanding, transparency, and action.
• Partner across Human Resources, Operations, Safety, Legal, leadership, and external communications to ensure messaging, training content, and organizational initiatives are accurate, aligned, and strategically coordinated.
• Manage communication and training content workflows, editorial calendars, and project timelines while providing editing, consultation, and quality assurance support across the organization.
• Evaluate the effectiveness of communication and learning initiatives using engagement metrics, feedback, adoption indicators, and performance outcomes to continuously improve content strategies, delivery approaches, and employee experience.

REQUIRED SKILLS AND EXPERIENCE

Education: Bachelor’s degree in Communications, Marketing, Journalism, Human Resources, or a related field.

Experience/Knowledge/Skills/Abilities:

• 5–8 years of experience in internal communications, content writing, training communications, or related fields.
• Exceptional writing and editing skills, with the ability to simplify complex information into clear, actionable messaging.
• Demonstrated experience developing training, instructional, or enablement content.
• Ability to structure content for clarity, comprehension, and behavior change.
• Strong experience supporting change initiatives through communication.
• Proven ability to partner with subject matter experts and leaders to shape effective messaging.
• High attention to detail, tone, and audience needs.
• Strong project and content management skills.

Rate: $80,000 - $100,000 annually

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.