Role Summary

The Manager, Supply Chain is a hybrid strategic + operational leader responsible for overseeing all supply chain activities across Amazon and Walmart (WFS). This role manages the full shipment creation workflow while also elevating the department through forecasting, replenishment strategy, automation initiatives, and cross-functional partnership with Account Strategists.

The ideal candidate is both executional strong and strategically minded—someone who can roll up their sleeves in Vendor Central/Seller Central/WFS today, while building scalable systems, workflows, and automation that enable the department to operate with precision and efficiency tomorrow. This person will lead the Supply Chain Coordinators and serve as the department’s subject matter expert on Amazon (1P + 3P) & Walmart (3P) logistics programs.

Key Responsibilities

Department Leadership & Team Management

• Lead, mentor, and develop the Supply Chain team (3–6 team members depending on growth).
• Own workload distribution, quality control, and review of all shipments, PO management, and logistics tasks.
• Implement team SOPs, best practices, and performance standards to ensure operational excellence.
• Serve as escalation point for shipment issues, carrier delays, and FC-level investigations.

Strategic Supply Chain Planning

• Partner closely with Account Strategists to create data-backed replenishment recommendations across Amazon FBA, FBM, and Walmart WFS.
• Forecast inventory needs based on sales velocity, seasonality, account goals, and promotional calendars.
• Create department-level supply chain roadmaps, identifying opportunities for optimization across lead times, inventory placement, and platform utilization.
• Drive strategic alignment between logistics workflows and overall account growth strategies.

Amazon & Walmart Logistics Expertise

• Act as internal expert on Amazon logistics programs (FBA, AWD, MCF , NARF, Global Logistics, etc.)
• Maintain deep understanding of Walmart WFS operational requirements, replenishment strategies, and performance standards.
• Advise Account Strategists and clients on optimal logistics pathways based on margins, fulfillment needs, geography, and cost efficiency.
• Monitor platform changes and update internal processes accordingly.

Process Optimization & Automation

• Identify inefficiencies within the shipment creation, forecasting, and replenishment workflows.
• Drive adoption of automation tools—whether through n8n, Excel macros, scripts, or platform-native tools—to reduce manual workload and error rates.
• Build dashboards or reporting frameworks (in partnership with Analytics) to monitor supply chain health, SKU performance, and replenishment cycles.
• Proactively propose and implement scalability solutions as client volume grows.

Executional Ownership

• Oversee and still participate in the creation, QA, and execution of shipments on Amazon’s and Walmart’s backend systems as needed.
• Ensure correct labeling, cartonization, routing, and compliance across all shipments.
• Coordinate with warehouses, 3PLs, and carriers to manage inbound timelines and reduce FC receiving delays.
• Maintain strong documentation practices through SOPs, trackers, logs, and replenishment templates.

Cross-Functional Collaboration

• Work closely with the Account Strategy team to align demand planning with marketing and merchandising initiatives.
• Present supply chain insights in client calls as needed.
• Provide recommendations during new product launch planning to ensure seamless go-to-market execution.

Qualifications

• 3+ years of supply chain, operations, or logistics experience in eCommerce (Amazon required; Walmart WFS strongly preferred).
• 2+ years of people management experience.
• Deep working knowledge of Amazon Seller Central, Vendor Central, and WFS backend systems.
• Experience creating and optimizing FBA shipments, routing, and replenishment plans.
• Strong analytical skill set; comfortable working in spreadsheets and building forecasting models.
• Experience introducing automation or workflow optimization tools (n8n, Zapier, Airtable, scripts, macros, etc.).
• Excellent communication and cross-functional collaboration skills.
• Ability to operate in a fast-paced agency environment.

Success Metrics

• Improved accuracy and timeliness of shipments (reduced defects, reduced FC delays).
• Increased inventory in-stock rates across Amazon and Walmart WFS.
• Successful rollout of automation that reduces manual team hours by 10-15%.
• Strong team satisfaction and performance score improvements.
• Scalable, documented, repeatable supply chain processes.
• Improved forecasting accuracy and margin protection for clients.