Manager, Retail Communications

Calabasas, CA (Remote)

$111K/yr – $166K/yrManagerFull time

Posted 5 weeks ago

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Job Summary

Own the field communications engine that keeps store teams aligned with the brand and value system while driving cross functional messaging and leadership planning.

  • Own field communications campaigns and brand voice across daily messaging, meetings, postings, and web events.
  • Lead weekly routines and project plans to ensure high quality messaging and easy partner execution.
  • Build cross functional relationships and coach teams to improve store experience through targeted campaigns and feedback.

Job Description

  • Responsible for ensuring Field Leaders and Store Associates are inspired by and connected to the HFT Brand and core values through the full range of internal communication experiences including daily messaging, monthly and annual meetings, in-store postings, and web-based events.
  • Ensure HFT Brand voice is present in all field communication campaigns, postings, meetings, and messages
  • Design and lead weekly communication routines that consistently deliver inspiring, high quality messaging for retail teams and ensure easy execution for partners
  • Lead and facilitate project plans for excellence in execution of all field meetings
  • Maintain a pulse on creative trends in engagement and communications to fuel Continuous Improvement of the Store Experience and internal communication strategies
  • Create communication campaigns that inspire and connect teams using the most effective platform, visual design, and format to convey the target experience
  • Build effective cross-functional relationships in a fast-paced organization, while working with partners to create messaging, meetings, and materials that support the business and store teams
  • Provide positive and constructive feedback to employees through coaching, mentoring, counseling or corrective guidance or action, as appropriate
  • Participate in and contribute to strategic planning sessions with peers and Senior Leadership
  • Scope (Required)
Harbor Freight Tools logo

Harbor Freight Tools

We're a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Founded in 1977
Calabasas, California, USA
16K employees (221 in marketing)

Traffic Signals

Monthly Visitors
38M
Traffic Source Mix
Search
35%
Direct
58.9%
Referral
3.8%
Social
1.3%
Paid
0.9%

Headcount Trend

Current headcount: ~15.9K

Marketing Team

Marketing Team Size
160 (1% of company)
Marketing Roles Posted (Last 30 Days)
2

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