Responsibilities

• Own and govern the product vision, strategy and roadmap at the program/portfolio level, for the discovery, communications, contact center, post-voyage experiences, aligning Guest needs with downstream Cast and operational impacts, business objectives, and technology capabilities.
• Lead and develop a team of (3-7) Product Managers, fostering a high-performing, value-driven culture, grounded in a strong product mindset and accountability for outcomes. Provide ongoing mentorship, feedback, and performance management, supporting career growth and capability development.
• Drive roadmap alignment and prioritization across the shoreside core platforms and experiences portfolio, making trade-off decisions and sequencing work to maximize value.
• Establish and reinforce product management best practices from discovery through iterative delivery within an Agile operating model, including leadership of Program Increment (PI) Planning and related ceremonies.
• Promote a product culture that is curious, customer-centric, and Data-informed. Establish product governance practices that leverage analytics, experimentation, AI/ML-driven insights, human-factor psychology, and customer insights to guide decisions, measure outcomes, and provide visibility into delivery health, and business impact.
• Partner with Engineering, UX, Data, and Architecture teams to align product direction with technical execution, managing dependencies, risks, enterprise considerations.
• Serve as the primary product leader for pre-Cruise eCommerce, aligning stakeholders across Commercial, Marketing, Finance, Compliance, Operations, and Technology, resolving conflicts and driving consensus on priorities and outcomes.
• Oversee portfolio financials, including budget management, forecasting, resource allocation to ensure predictable delivery and value realization.
• Communicate product strategy, roadmap, and performance to senior leadership, providing clear insights, reporting, and recommendations.
• Drive continuous improvement by evolving processes, tools, and team capabilities to increase efficiency, quality, and speed to market.

Requirements

• Bachelor’s degree required in a related field, or equivalent experience in product management across Guest Experience, Marketing, eCommerce, and/or related fields.
• 8+ years of product management experience, including 5+ years delivering complex technical products, enterprise platforms, or distributed systems in close partnership with engineering teams.
• 3+ years of direct people management within Agile product teams, or equivalent experience leading through influence in a matrixed environment.
• Proven ability to lead product strategy and execution for multiple products or large-scale initiatives – from product definition through technical delivery and continuous iteration.
• Strong technical fluency in modern software architectures, including APIs (REST, SOAP, JSON), microservices, distributed Data systems, and containerization technologies.
• Deep experience across the full software development lifecycle (SDLC), with the ability to translate complex technical capabilities and release strategies into business value.
• Strong analytical and Data-driven decision-making skills, leveraging product analytics, KPIs, monitoring, and operational metrics to strategize, prioritize, and evaluate impacts.
• Must have experience with experimentation and experience analytics, including A/B testing, competitive and consumer research, and behavioral analysis using tools such as Contentsquare.
• Must have experience with modern product, engineering, analytics, and financial tools such as Jira, Confluence, GitHub, Splunk, Axe DevTools, Adobe Analytics, Snowflake, Tableau, LaunchDarkly, Contentsquare, MyPPM, Smartsheet, and emerging AI-enabled product and analytics tools.
• Excellent communication, storytelling, and stakeholder leadership skills, with the ability to bridge technical and business audiences, and collaborate effectively with distributed, external, bi-coastal, and international teams.

Preferred

• Graduate degree in a related field.
• Strong understanding of consumer product experience design, with the ability to build solutions that support multiple user groups including internal teams, travel agents, and direct-to-consumer Guests.
• Familiarity with financial reporting and reconciliation, including Data integrity and testing requirements for regulatory standards and best practices, including Sarbanes-Oxley (SOX) rules, internal audit controls, general ledger, payment, and fraud controls.
• Experience evaluating emerging technology solutions and companies for fit and viability against use cases.
• Familiarity with applying AI/ML technologies to enhance digital experiences, including personalization, predictive analytics, or content optimization.
• Experience working with Disney technology platforms, including Disney Cruise Line’s applications, Seaware, and shared platforms including GAM, Profile/F&F, the Adaptive Payment Platform, and the suite of asset management tools.
• Knowledge of digital marketing performance and optimization, including SEO, social media campaign measurement, AI-driven content insights, and media attribution models.