Responsibilities

• Oversee end-to-end campaign operations process, including development, QA, deployment, and in-flight monitoring, ensuring the team is executing to standard and timelines are met
• Translate business and marketing requirements into platform configuration, including: Data selection and targeting logic
• Personalization and content assembly
• Journey or automation setup
• Operate with a high degree of autonomy, proactively identifying risks, data constraints, or configuration issues and recommending solutions before they impact timelines or campaign performance
• Rapidly evaluate campaign requests and determine the most efficient and scalable execution approach within platform and timeline constraints
• Triage and reprioritize competing campaign requests in real time, translating shifting client priorities in a dynamic environment where timelines and priorities may shift frequently
• Gather and document client requirements — questioning and challenging where appropriate to ensure exact scope is understood before work begins and factored into planning

Requirements

• 5-7 years of experience in campaign management, marketing operations, marketing automation, or CRM/email marketing — ideally in a client-facing or agency environment
• Hands-on experience executing campaigns, preferably in Salesforce Marketing Cloud
• Demonstrated ability to lead and influence cross-functional teams, with experience managing competing priorities and shifting timelines across multiple workstreams simultaneously
• Strong understanding of: Email marketing best practices
• Audience targeting and data-driven segmentation
• QA methodologies for digital campaigns
• Exceptional communication skills with the ability to clearly explain technical concepts and campaign mechanics to non-technical stakeholders
• Proven ability to prioritize work and manage multiple campaigns concurrently while meeting tight deadlines
• High attention to detail, operational discipline, and structured documentation skills
• Proven ability to operate with a high degree of autonomy while making thoughtful, informed decisions in high-visibility, client-facing environments
• Strong ability to operate effectively in ambiguous environments where requirements and priorities may evolve quickly— this team moves fast and no two days look the same

Preferred

• Comfort reviewing and validating HTML and dynamic content (no expectation to code from scratch)
• Experience working in agency, consultancy, or large enterprise environments
• Exposure to cross-channel or lifecycle marketing (i.e., triggered, transactional, or journey-based campaigns)
• Prior experience managing direct reports in a marketing operations, agency, or campaign delivery environment
• Familiarity with A/B testing and performance optimization concepts
• Experience collaborating with developers, QA, and analytics teams in structured delivery models
• SFMC certifications (Email Specialist, Marketing Cloud Administrator, etc.) a plus

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being
• Discover more about our perks and benefits here.