Responsibilities

• Leads the traffic management and operational coordination of Consumer Health marketing programs and projects, establishing clear workflows, priorities, timelines, owners, dependencies and deliverables
• Serves as the primary marketing liaison for technology partners supporting conference and event-related product ordering, reporting and fulfillment capabilities, ensuring system readiness, operational execution, data accuracy, customer satisfaction, and continuous process improvement
• Maintains visibility to the marketing portfolio through project plans, status reporting, workflow tools and performance dashboards; communicates progress, risks, decisions and required actions to marketing leadership and cross-functional partners
• Serves as a subject matter expert for key systems and tools used by the Consumer Health Marketing team, supporting system adoption, training, documentation, governance and consistent use
• Partners with Marketing, Category Management, Operations, Finance, Inventory Management, IT and other stakeholders to coordinate program requirements and support accurate, timely execution
• Evaluates marketing workflows and advocates for process improvements that make work simpler, faster and more effective while strengthening controls, accountability and the stakeholder experience
• Develops and maintains standard operating procedures, process documentation, templates, training materials and other resources that enable consistent execution and effective onboarding
• Supervises marketing budgets, purchase orders, invoices and financial tracking , working with Finance and business partners to support accurate forecasting, reconciliation, timely payment and adherence to financial controls
• Oversees operational readiness for marketing program fulfillment, including inventory availability, shipment coordination, issue resolution and stakeholder communications
• Monitors fulfillment quality, timeliness and service performance to help ensure pharmacies and other program participants receive an accurate, consistent and positive experience

Requirements

• Bachelor’s degree in marketing, business administration, communications, operations, project management or a related field, or equivalent professional experience preferred

Preferred

• 4 to 8 years of experience in marketing operations, program management, marketing implementation, or a related discipline preferred
• Previous experience coordinating multiple concurrent marketing programs or projects with competing priorities, cross-functional dependencies and firm delivery deadlines
• Experience managing marketing workflows, project intake, resource planning, traffic management or production schedules, preferred
• Experience with budget management, forecasting, purchase orders, invoice reconciliation and financial reporting, preferred
• People leadership or experience supervising, coaching or directing the work of employees or contractors, preferred
• Experience in consumer health, retail, consumer packaged goods or agency environment, preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs