Responsibilities

• Executes customer communications through owned and paid media that enhance the company’s position among customers and corporate stakeholders.
• Provide support and alignment to state external affairs and communication teams, other business units and graphic/digital communications; support crisis communications activities; provide assistance as needed with M&A/integration.
• Utilizes strong graphic design skills to develop materials and tactics to help educate customers on issues to increase/amplify American Water’s brand, thought leadership and customers service/experience.
• A critical resource in the development and execution of integrated digital customer communications, including but not limited to communications tools (emails, texting, web platforms, future developments in employee communication channels) .
• Works in a cross-functional manner both within External Communications and through Customer Experience, Operations, Business Development, Supply Chain and others to coordinate communications activities and news/announcements.

Requirements

• Bachelor’s degree in marketing, public relations, communications or a related field.
• Minimum 5-7 years of relevant experience in support of marketing or corporate communications.
• Minimum of 2 years working directly with Customer Service, Customer Experience or similar customer-oriented functional unit or department.
• Knowledge/Skills: Excellent writing skills with the ability to tell a persuasive/compelling story. Speed, flexibility and adaptability and ability to work under pressure in a fast-paced environment. Excellent time management skills. Excellent and efficient working knowledge across Adobe Creative Suite, including graphic design and intermediate video editing. Team player with ability to be proactive, collaborative and build relationships outside the communications function. Effective presentation and speaking skills.