Responsibilities

• Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
• Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.
• Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals.
• Establish program governance, documentation, timelines, and cross-functional workflows.
• Drive operational rigor through standardized processes, reporting, and cadence management.
• Manage dependencies, risks, and stakeholder communication to ensure successful execution.
• Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives.
• Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.
• Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.
• Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability.
• Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage.
• Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops.
• Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools.
• Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership.
• Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).

Requirements

• 4–6+ years of experience in SEO, SEM, digital marketing, or related domains.
• Excellent Program Management and/or Project Management Skills
• Understanding of modern search transformation—including AI-driven search, conversational agents, and multimodal discovery—strongly preferred.
• Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.
• Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.
• Strong communication, collaboration, and presentation skills.
• Comfort working in fast-paced, ambiguous environments with evolving technologies.
• Passion for innovation and the intersection of AI, search, and customer experience.

Nice To Have

• Understanding of modern search transformation—including AI-driven search, conversational agents, and multimodal discovery—strongly preferred.
• Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.
• Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• For a full list of Team Amex benefits, visit our Colleague Benefits Site .