Responsibilities

• Oversee daily workflow for direct mail, email, eBlast, and eCampaign jobs.
• Make sure campaign details, timing, budgets, quantities, targeting, and related job information are entered accurately.
• Coordinate handoffs between Account Team, Graphics, Data, Strong Direct, and Email Marketing.
• Monitor job statuses and deadlines to keep campaigns on track.
• Support quality control across setup, proofing, data readiness, deployment, and completion.
• Identify bottlenecks, recurring errors, and training needs.
• Improve SOPs, checklists, and process documentation.
• Train and support internal teams on direct contact product workflows.
• Serve as an escalation point when campaign issues need to be resolved.
• Help build more consistent, scalable processes for high-volume campaign execution.

Requirements

• Experience in marketing operations, campaign management, production, direct mail, email marketing, account services, or a similar role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines at once.
• Strong communication and follow-through.
• Comfort working in project management or workflow systems.
• Ability to work cross-functional with creative, data, account service, and production teams.
• Process improvement mindset.

Preferred

• Automotive marketing experience is a plus.