Responsibilities

• Database & Systems Administration - Serve as the primary system administrator for Nimble AMS/Salesforce and a shared point of contact for the platform alongside the marketing and communications team, including user support, configuration, and troubleshooting.
• Lead the expansion and optimization of FPSA’s use of Nimble AMS, identifying underutilized functionality and implementing improvements that increase organizational efficiency.
• Oversee the management and maintenance of all member data, ensuring integrity, accuracy, consistency, and appropriate data hygiene practices across the platform.
• Establish and document data standards, naming conventions, and entry procedures, and train team members on their consistent application.
• Manage integration and data exchange between the AMS and other Association platforms, including marketing, event registration, and partner systems.
• Support the Director, Marketing, Communications and Design with audience lists, segmentation, and accurate contact data for campaigns and communications.
• Identify opportunities to improve workflows, simplify processes, and reduce unnecessary manual data entry.
• Reporting & Analytics - Create and distribute weekly, monthly, and ad hoc reports covering membership counts, member demographics, revenue, and retention performance.
• Monitor and analyze membership and marketing campaign performance using relevant analytics and reporting tools.
• Support the Director, Marketing, Communications and Design with email and digital marketing campaigns through list preparation, audience segmentation, campaign reporting, and basic quality checks.

Requirements

• Bachelor’s degree required.
• 3-5 years of Salesforce/Nimble AMS or membership database administration experience, preferably within a trade association, nonprofit, professional society, or membership-based organization
• Knowledge, Skills, & Abilities:
• Skilled in membership database management principles and AMS administration and functionality
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to perform data analysis and interpretation. Able to spot trends
• Experience with data governance and data quality best practices
• Experience in developing business intelligence and dashboard development
• Strong customer service orientation with a positive, professional demeanor. Able to Build productive relationships with members, staff, and partners.
• Good communication skills. Ability to translate data into actionable insights