Manager, Customer Growth & Activation

Responsibilities

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets
• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors
• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach
• Use data to prioritize outreach and measure what works
• Continuously improve team processes and tools to increase productivity and results
• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured
• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy
• Help build out the team, partnering on hiring, onboarding and team structure
• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans
• Represent WHI at a handful of trade shows and industry events each year

Requirements

• 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams
• Proven track record of building and leading high-performing outbound or inside sales teams
• Deep, hands-on Salesforce experience, including workflows, reports and dashboards
• Experience launching or scaling a CRM-driven sales or customer engagement program
• Highly analytical and data-driven, comfortable setting targets and optimizing based on results
• Experience managing call cadences and multi-touch campaign strategy
• Strong ability to learn technical concepts and communicate them clearly to customers and team members
• Experience in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce preferred
• BS/BA degree required
• Comfort in handling uncertainty and building something new

Benefits

• In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.
• Benefits include maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead, because we know feeling financially secure during your working years and through retirement is important.