Responsibilities

• Support our corporate announcements and financial communications: Drive communications for quarterly earnings and major company announcements, working with Corporate Affairs, Investor Relations, Legal, and Finance. You'll help shape the media strategy and own the press materials, briefing books, and outreach.
• Own the corporate narrative: Own our messaging source of truth and help drive how Chime's corporate story evolves. Make sure it shows up clearly and consistently across earnings, announcements, executive platforms, and our owned channels.
• Grow our media and influencer program: Expand Chime's relationships with business, financial, and fintech reporters, as well as the creators, Substack writers, podcasters, and emerging voices shaping the conversation. Bring proactive story ideas, land high-impact coverage, and own how we handle inbound requests.
• Raise our executives' profile: Manage Chime's executive visibility program. Recommend where our leaders should show up, what they should say, and brief and staff them for interviews and speaking engagements.
• Lead issues management: Own sensitive media inquiries from first triage to resolution. Recommend our response strategy, write statements and responsive materials, and bring together Legal, Risk, Security, and other partners through our issues and incident processes.
• Be our AI champion: Bring innovative, AI-first thinking to the whole communications team. Build and scale the tools and workflows that change how we work. Collaborate with Marketing to drive our broader answer engine optimization (AEO) work and ensure we show up where our stakeholders are looking for information.
• Keep the team running at a high level: Directly manage our agency partners, measure and report on the impact of our work, and keep leadership informed. You'll bring the project management discipline that keeps many workstreams moving at once.

Requirements

• 7+ years of experience in corporate, financial, or executive communications, in-house and/or at an agency. Experience in fintech, financial services, or consumer technology is a plus.
• Hands-on experience with public company communications, including quarterly earnings, and working alongside Investor Relations and Legal.
• Established relationships with business, financial, and technology reporters, with a track record of landing coverage and managing reporter requests.
• Experience preparing and staffing executives for interviews, panels, and speaking engagements.
• Exceptional writing and editing skills across press releases, Q&A documents, briefing books, talking points, and scripts. You make complex topics clear and compelling.
• Strong organizational skills and sound judgment under pressure. You manage competing workstreams without dropping details and have experience handling sensitive issues and crisis communications.
• AI-first thinking and hands-on experience building AI tools and workflows that improve how a communications team operates.

Preferred

• Experience in fintech, financial services, or consumer technology is a plus.

Benefits

• In-office work policy is four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress