Manager, Communications

Responsibilities

• Develops and implements both internal and external communications strategies to favorably position DFW Airport and proactively advance the Airport’s image in the region, the industry and world-wide market.
• Collaborates within the department and across the airport to develop and execute communications plans that reach the appropriate audiences in a coordinated fashion through multiple owned, earned and paid channels.
• Conceives and develops internal and external strategic communications plans and programs, outlining goals, key audiences, stakeholders, objectives, recommended channels, expected results, metrics for success and timelines for corporate initiatives, advancing DFW Airport’s reputation and engagement with employees, customers, stakeholders, business partners and Tier One media around the world.
• Serves as a brand manager to help ensure all communications efforts maintain brand integrity, coordinating messages for consistency throughout the organization.
• Drafts and edits speeches, presentations, news releases, social media content, internal communications content, and other communications assets as assigned.
• Develops and manages internal and external communications initiatives as assigned.
• Manages and directs outside vendors, including budget, deliverables and deadlines.
• Establishes and maintains effective working relationships with employees, customers and stakeholders, including Board members, community partners and media.
• Performs duties as an Airport spokesperson.
• Leads, refines, and plays an active role in crisis planning and response, providing 24/7 support with a focus on employee communications.

Requirements

• Bachelor’s degree in journalism, marketing, communications or a related field.
• Six (6) years of experience in journalism, corporate communications, public relations, marketing or related field with responsibility for managing strategic internal and/or external communication, developing communication programs and producing and supervising corporate annual reports and other publications.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver’s license.
• Ability to plan, manage and develop corporate brand, image, and public relations programs in order to raise awareness and positive perception of the Airport’s reputation
• Demonstrated track record of conducting successful, proactive communication and marketing programs that employ creativity and use of a variety of platforms, channels and media.
• Ability to work well under pressure and with shifting priorities.
• Ability to work effectively and efficiently in cross-functional teams.
• Ability to conceptualize creative marketing assets that can be used across multiple channels
• Understanding of marketing fundamentals, including the analyses of data and audience research

Preferred

• Ability to write and speak Spanish.
• Familiarity with SharePoint as an intranet platform.
• Experience with national and international media relations.
• Airline, airport or aviation experience preferred.
• Previous experience in an integrated marketing/communications department.
• Graphic design, photography or video skills.