Manager, Communication Consultant

Westlake, TX (Unknown)

Salary Not AvailableMid Level2+ years expFull time

Posted 1 day ago

Job Summary

Own and guide the end-to-end participant communications program for Tax-Exempt Core Non-Profit clients, partnering with MDs to shape strategy, manage multi-media delivery, and drive governance and improvements across high-volume projects.

Lead cross-functional execution of education and regulatory communications
Ensure timely, accurate, cost-effective production and strong participant experience
Coordinate strategy with key client priorities and Fidelity offerings

Job Description

Responsibilities

Partner with Fidelity Managing Directors to develop and execute participant communication strategies for Tax-Exempt Core Non-Profit clients.
Manage the end-to-end delivery of educational, plan, and regulatory communications, ensuring quality, accuracy, and cost-effective production.
Collaborate with cross-functional teams and vendors to oversee high-volume projects, streamline workflows, and drive process improvements.
Ensure timely delivery, effective governance, and exceptional participant experience through best-practice communication solutions.
Consult with the Managing Director on the communication and education strategy for the project, uncovering key client priorities and needs, while positioning the current TEM Core communications model appropriately.

Requirements

Proven project management experience required
Working knowledge of communication processes from creation through distribution across multiple media (print, email, internet).
Strong written, verbal, interpersonal, and problem solving skills.
Ability to handle multiple deadlines and work independently or collaboratively.
Detail oriented with strong editing/proofreading skills.
Customer-focused with analytical and creative thinking skills.
Knowledge of Fidelity's communications offerings and capabilities for a multitude of product offerings (e.g., Financial Wellness, Personalized Planning and Advice, Self-Directed Brokerage, Roth, Health Savings Account, etc.)
Proficiency with Microsoft Office and other internal systems (e.g., Comhub, PSW, Xtrac).
SIE required. Series 6, 63 licenses preferred (must be obtained within 90 days of hire).
Working knowledge of communication processes from creation through distribution across multiple media (print, email, internet).

Preferred

Degree in Journalism, Communications, English, Marketing, or related field strongly desired
Experience in employee benefits communication and/or financial services preferred
2-3 years’ communications consulting experience preferred
Print production experience a plus
SIE required. Series 6, 63 licenses preferred (must be obtained within 90 days of hire).
Print production experience a plus.

Fidelity Investments

4.2 Glassdoor

Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms

Founded in 1946

Boston, MA, US

82K employees (2,556 in marketing)

www.fidelity.com

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89% CEO approval