Manager, Client Experience

New York City, NY (On-site)

$82K/yr – $92K/yrManager4+ years expFull time

Posted 4 weeks ago

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Job Summary

Own integrated healthcare communications programs and steer cross-functional teams to deliver on strategy, media material creation, client reporting, and budgeted activations.

  • Campaign ownership: lead multi-discipline programs across PR, digital, and media to shape messaging for healthcare clients.
  • Delivery & measurement: manage timelines, set evaluation criteria, and ensure on-time, quality results with clear tracking of reports and analytics.
  • People & finances: identify junior staff development, coordinate training, and support invoicing and activity reporting to keep programs on track.

Job Description

Responsibilities

  • Developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients.
  • Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered
  • Lead project management, ensuring all activities are moving forward and are within deadlines
  • Coordinate among interdisciplinary team of research, creative, digital and media strategists
  • Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
  • Manage client status reports, including materials trackers, media trackers, and website analytics trackers
  • Manage event and activation logistics in a variety of settings
  • Set and meet campaign measurement and evaluation criteria
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist in financial management for clients, including development of invoices and activity reports

Requirements

  • At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
  • The ability to manage multiple projects at various stages simultaneously
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team
  • BA or BS in Public Relations, Communications, or in a related field
  • Experience working on multi-disciplinary healthcare communication initiatives
  • Familiarity with data and regulatory milestone communications
  • Fluency and/or familiarity with earned, digital and social media activations
  • Strong budgeting and financial management skills
  • Industry experience in healthcare communications and/or pharmaceuticals

Preferred

  • specific interest or experience in celebrity campaigns

Benefits

  • dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity.
  • If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us.
  • As part of a large global IPG network with seamless integration with our sister agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches.
dna Communications logo

dna Communications

We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna Communications supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. • meaningful science: at the core of everything we do – we translate science into language that underpins meaningful and memorable messages • meaningful insights: keeping the individual – not just entire audience groups – at the forefront of our minds, we look to solve the real problems and tensions that impede better outcomes • meaningful programs: reaching the people who matter where it matters most – we create content, campaigns and activations that add value to the lives of those they’re designed for

Founded in 2007
London, England, GBR
120 employees (25 in marketing)

Traffic Signals

Monthly Visitors
1K

Headcount Trend

Current headcount: ~120

Marketing Team

Marketing Team Size
17 (14% of company)
Marketing Roles Posted (Last 30 Days)
5