Responsibilities

• Manage Brand Experience Across Events & Experiences
• Partner with Experience, Member Care, Sales & Events teams to execute the physical representation of our brands across Member events, Once-in-a-Lifetime Journeys, VIP experiences, hosted dinners, partner activations, trade shows, and corporate events.
• Oversee the procurement and presentation of branded signage, welcome materials, gifts, printed collateral, merchandise, and experience touchpoints that create a consistent and elevated brand presence across every activation.
• Lead Gifting & Recognition
• Manage the sourcing, procurement, inventory, and fulfillment of gifting across The Exclusive Collective.
• Support welcome gifts, Member milestones, holidays, VIP recognition, referral programs, employee gifting, sales initiatives, and curated travel experiences—ensuring every item reflects the quality and positioning of our brands.
• Continuously identify new products, artisan makers, and premium vendors that elevate the Member experience.
• Manage Merchandise & Brand Stores
• Oversee branded merchandise across all three brands, including product sourcing, inventory management, forecasting, fulfillment, and vendor relationships.
• Manage our online brand stores to ensure products are thoughtfully curated, operationally efficient, and reflective of each brand's identity.
• Execute Destination Brand Experiences
• Support destination-specific brand experiences across flagship destinations by coordinating branded merchandise, in-residence amenities, seasonal activations, and curated programming.
• Partner Real Estate, Resort Operations, Brand Strategy & Brand Experience teams to ensure every residence reflects the identity of the brand while creating memorable moments unique to each destination.
• Support Brand Partnership Activations
• Work alongside the Senior Director of Brand Experience & Partnerships to operationalize strategic partnerships across gifting, in-residence experiences, and Member programming.
• Coordinate sourcing, logistics, inventory, and fulfillment to ensure partner integrations are executed seamlessly and consistently across the Collective.
• Support Member & Employee Experience
• Partner with the VP of Client Loyalty & Community and other internal stakeholders to source branded materials supporting Member programming, affinity groups, VIP initiatives, referral programs, and employee recognition.
• Ensure every branded touchpoint reflects our standards and strengthens the Member and employee experience.