Manager, Brand & Communications Operations

Responsibilities

• Manage assigned cross-functional initiatives from planning through implementation, translating agreed priorities into clear workstreams, milestones, responsibilities, deliverables, and measures of success.
• Maintain integrated plans and status reporting that provide visibility into timelines, dependencies, risks, resource needs, and capacity constraints.
• Coordinate teams, stakeholders, and external partners; clarify roles and handoffs, facilitate working-level decisions, and escalate significant challenges.
• Recommend priorities and sequencing based on business impact, urgency, readiness, and available resources, and support portfolio reviews led by functional leadership.
• Prepare concise leadership updates and briefing materials that clarify progress, risks, required decisions, and next steps.
• Help drive priority initiatives through launch, adoption, and continuous improvement.
• Support selected brand and content initiatives by connecting colleagues across brand, graphics and creative services, content, marketing technology, and communications.
• Help implement approved brand positioning, messaging, visual identity, and brand experiences across channels and audiences.
• Support content planning and execution, including audience priorities, editorial themes, channels, governance, and performance measurement and tracking.
• Coordinate approved Firmwide campaigns, programs, platforms, templates, and tools, and administer governance processes that strengthen brand consistency.

Requirements

• Bachelor’s degree in marketing, communications, business, brand management, or a related field.
• 8+ years of relevant experience in marketing, brand, communications, project or program management, operations, or a related field.
• Experience managing cross-functional marketing or communications initiatives from planning through implementation.
• Proven ability to navigate a complex, matrixed global organization and coordinate across departments, geographies, and levels of the organization.
• Experience improving processes, tools, governance resources, or operating practices across teams.
• Working knowledge of brand, content, creative services, digital platforms, marketing technology, internal and external communications, and media relations.
• Strong project and program management capability, with keen attention to detail, excellent organizational skills, and consistent follow-through.
• Ability to work independently with limited direction and collaborate effectively across teams, functions, and geographies.
• Sound judgment and the ability to navigate complexity and ambiguity at both the department and Firm levels, including knowing when to escalate issues.
• Strong written, verbal, and visual communication skills, including advanced skills in PowerPoint and presentation development.

Preferred

• Experience contributing to enterprise brand, content, website, visual identity, marketing technology, or other large-scale change initiatives is preferred; law firm or professional services experience is also preferred.