Responsibilities

• Team Leadership & Talent Development: Build and lead a world-class team of applied scientists and research scientists. Set the technical vision, define the multi-year science roadmap, and create an environment where scientists ship models that move the needle on $40B+ in revenue. You will be the bar-raiser who attracts top talent and develops the next generation of science leaders at Amazon.
• Customer Lifecycle Intelligence ($40B+ Revenue Impact): Own the predictive modeling stack that powers customer identification, targeting, spend behavior forecasting, churn propensity, and declining engagement detection across every Business Prime segment. Your models will determine which customers we invest in, how we invest, and when directly impacting billions in customer lifetime value.
• Marketing Science & Measurement (Cross-Functional, Multi-Billion Dollar Allocation): Build the causal inference and attribution frameworks that determine how Amazon Business allocates hundreds of millions in marketing investment across paid, owned, and earned channels globally. You will be the single point of science truth for incrementality measurement, marketing mix modeling, and ROI optimization partnering with Marketing, Finance, CPS, and international teams to ensure every dollar drives maximum impact.
• Customer Acquisition Engine: Lead the science that accelerates new Business Prime member acquisition at scale. Build propensity models, audience optimization systems, and channel effectiveness frameworks that feed directly into acquisition engines serving 10+ global markets. Your work will be the difference between linear growth and exponential growth.
• Benefits Adoption & the "Aha Moment": Build behavioral segmentation and recommendation systems that identify, for each customer vertical and organizational profile, the exact moment and feature combination that converts a trialist into a loyalist. This is the science of delight at scale.
• Trust & Safety at Scale: Develop fraud detection models, abuse identification systems, and eligibility classifiers that protect the integrity of the Business Prime ecosystem safeguarding billions in revenue from bad actors.
• Experimentation & Causal Inference (Organization-Wide): Establish the experimentation frameworks and causal inference methodologies used across the entire Amazon Business organization. Design experiments that measure incremental impact of product launches, pricing changes, and marketing interventions creating the scientific foundation for how leadership makes high-stakes decisions.

Requirements

• 3+ years of scientists or machine learning engineers management experience
• Knowledge of ML, NLP, Information Retrieval and Analytics

Preferred

• Experience building machine learning models or developing algorithms for business application
• Experience building complex software systems, especially involving deep learning, machine learning and computer vision, that have been successfully delivered to customers

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .