Responsibilities

• Analytics Strategy & Measurement Frameworks: Partner with clients and internal teams to understand business objectives, develop measurement strategies, define KPIs, and establish frameworks that evaluate communications and marketing performance.
• Reporting & Insight Development: Lead monthly, quarterly, and ad hoc reporting initiatives, transforming complex qualitative and quantitative data into actionable insights and recommendations.
• Client Consulting & Data Storytelling: Guide analytics discovery conversations, communicate findings to technical and non-technical audiences, and present insights in a way that supports business decision-making, including executive and C-suite stakeholders.
• Analytics Operations & Innovation: Continuously improve reporting methodologies, measurement approaches, and analytics capabilities to better answer client business questions and enhance program effectiveness.
• New Business & Growth Support: Contribute to new business opportunities by supporting analytics-driven audits, research projects, measurement planning, and data analysis that demonstrate strategic value to prospective clients.
• Cross-Functional Collaboration: Build strong relationships with clients, vendors, and internal stakeholders to deliver integrated analytics solutions and best-in-class client service.
• Team Leadership & Development: Manage analytics projects from initiation through delivery while mentoring junior team members and helping advance analytical best practices across the team.

Requirements

• 5+ years of experience in analytics, measurement, reporting, marketing analytics, communications analytics, or a related field.
• 3+ years of experience supporting digital, paid media, public relations, or integrated communications measurement programs.
• Experience developing measurement frameworks, analyzing performance data, and translating findings into actionable business recommendations.
• Strong analytical and problem-solving skills, with experience working with both qualitative and quantitative datasets.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, complex formulas, and data analysis techniques.
• Experience with analytics, business intelligence, and visualization tools such as Tableau, Looker Studio, Power BI, SQL, R, SAS, or similar platforms.
• Familiarity with analytics and intelligence platforms such as Google Analytics, Adobe Analytics, Muck Rack, Meltwater, NewsWhip, Brandwatch, Helixa, Traackr, BuzzSumo, Quid, Similarweb, or comparable tools.
• Strong communication and presentation skills, with the ability to explain complex concepts and data findings to a variety of audiences.
• Proven ability to manage multiple projects, meet deadlines, and maintain a high standard of data quality and accuracy.
• Experience collaborating with cross-functional stakeholders and building strong client relationships.

Preferred

• Experience with B2B and consumer marketing analytics.
• Experience supporting new business initiatives, competitive audits, or analytics-based growth opportunities.
• Experience mentoring analysts or contributing to team development initiatives.
• Interest in emerging analytics technologies, AI-enabled workflows, and evolving measurement methodologies.

Benefits

• Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.