Manager, Account Services

Responsibilities

• Serve as a senior day-to-day relationship manager for agency and client partners.
• Lead client status meetings, campaign discussions, and strategic presentations.
• Translate client objectives into clear programmatic strategies and actionable recommendations.
• Oversee campaign setup and execution across trading, financial, targeting, measurement, and analytics workflows.
• Monitor performance against KPIs, pacing, optimization goals, budget delivery, and profitability.
• Identify campaign trends, efficiencies, and opportunities to improve performance or expand investment.
• Apply knowledge of DSPs, verification partners, data providers, and retail media platforms to campaign strategy.
• Partner with internal teams to ensure accurate tagging, tracking, reporting, and campaign measurement.
• Act as an escalation point for account, client, and campaign-related issues.
• Provide day-to-day guidance, training, and development to Senior Associate and Associate-level team members.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3+ years of relevant experience in programmatic media, digital advertising, account services, or a related discipline.
• Programmatic agency experience is strongly preferred.
• Prior experience managing day-to-day client relationships, presenting recommendations, and leading status meetings.
• Working knowledge of one or more DSPs, such as The Trade Desk, DV360, or Amazon DSP.
• Understanding of programmatic campaign execution, optimization, reporting, and measurement.
• Familiarity with CM360 tagging and tracking processes.
• Exposure to verification partners such as DoubleVerify or Integral Ad Science.
• Understanding of audience data providers and how data can be applied to media buying and targeting strategies.
• Retail media or commerce experience, including exposure to platforms such as Amazon or Walmart, is a plus.

Benefits

• Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
• That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.