Responsibilities

• Partner with Sales leadership to support new business development, account expansion, and client strategy
• Play an active role in RFP/RFI assignments, responses, proposals, and client presentations
• Oversee execution of print, direct mail, and production programs, ensuring quality, accuracy, and on-time delivery with internal/external teams
• Provide oversight of critical accounts and high-risk projects, including issue resolution and escalation management
• Direct account assignment strategy based on client needs, complexity, and growth opportunity
• Contribute to forecasting, budgeting, and financial planning processes per Sales Leadership direction
• Foster a high-performance culture through accountability, recognition, and continuous development
• Manage performance issues and administer performance improvement plans when necessary
• Lead ongoing training and education to strengthen team capabilities and alignment with business objectives
• Oversee departmental initiatives, including but not limited to, billing optimization and reduction of billing lag through proactive client communication and internal coordination

Requirements

• 8-12+ years of experience in the Direct Mail manufacturing process – digital, Sheetfed and Web/Inline.
• Possess Basic, current knowledge of US postal requirements/promotions
• Proven experience managing complex client relationships and high-volume programs
• Strong organizational skills
• Leadership and team development experience
• Experience with CRM systems such as Salesforce (preferred)
• Strong problem-solving skills
• Excellent verbal, written communication skills
• Travel: Minimal local travel may be required for meetings, trainings, and/or other business purposes

Preferred

• Experience with CRM systems such as Salesforce (preferred)

Benefits

• Description: When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match.