Loyalty Program Associate - Work from Home - September Start Date
Omaha, NE (Remote)
Salary Not AvailableFull time
Posted 11 days ago
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Job Description
Organization- Global Care Center Americas - Omaha Hub
Summary
The opportunity you’ve been looking for. Join Hyatt.
This position can be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
Starting Wage:
Loyalty Program Associates assist our loyalty members with their accounts, booking award space, and answer any questions efficiently and effectively by utilizing listening, verbal, and written communication. Meeting sales goals including average handle time, providing upsell options and strong skills in assuming the sale is required. Must have the aptitude and ability to successfully perform in a sales role while working independently. In union with this, a high degree of customer service orientation is essential to provide Hyatt members a pleasant and meaningful experience. Must have attention to detail to ensure accuracy with our members accounts. Must be computer savvy and able to multi-task by demonstrating the ability to navigate through multiple programs, screens, and different types of communications quickly and accurately without impact to the guest.
Position Responsibilities:
Computer Skills Needed:
8 Hour Shifts:
Benefits available with this position include the following:
Summary
The opportunity you’ve been looking for. Join Hyatt.
This position can be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
Starting Wage:
- The hourly rate for this position starts at $17.50 per hour. This position is eligible to earn overtime.
- New colleagues will train remotely from home for this position.
- Training begins on September 8 th , 2026.
- Training hours are 11:30AM – 8:00PM Central Standard Time. Monday – Friday for 10 weeks.
- 100% attendance is required.
Loyalty Program Associates assist our loyalty members with their accounts, booking award space, and answer any questions efficiently and effectively by utilizing listening, verbal, and written communication. Meeting sales goals including average handle time, providing upsell options and strong skills in assuming the sale is required. Must have the aptitude and ability to successfully perform in a sales role while working independently. In union with this, a high degree of customer service orientation is essential to provide Hyatt members a pleasant and meaningful experience. Must have attention to detail to ensure accuracy with our members accounts. Must be computer savvy and able to multi-task by demonstrating the ability to navigate through multiple programs, screens, and different types of communications quickly and accurately without impact to the guest.
Position Responsibilities:
- Provide customer service through inbound reservations process.
- Demonstrate competency, proficiency, and meet specific sales goals and metrics on an ongoing basis.
- Enhance the Hyatt brand by communicating effectively, accurately, and clearly in all guest interactions.
- Shows respect and empathy in all interactions.
- Demonstrates an understanding of the procedures for and importance of verifying all privacy components for World of Hyatt account information, prior to giving out any information.
- Demonstrates an understanding of the policy that credit card numbers are never to be written down under any circumstances and never repeated verbally under any circumstance.
- Demonstrates the ability to use Tally (our loyalty membership account system) effectively and efficiently.
- Demonstrate the ability to book and cancel award bookings and suite bookings.
- Complies with Privacy Policy in verifying guest information prior to discussing any information contained in all guest information resources.
- Demonstrates an understanding of the World of Hyatt terms and conditions and can relate them to the member in a clear and confident manner.
- Demonstrate a commitment to Hyatt values.
Computer Skills Needed:
- Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screen quickly and accurately.
- Must exhibit reliability and dependability to work independently.
- Self-motivation and self-discipline with little supervision.
- Willingness to receive and provide feedback to management while maintaining a good rapport throughout that communication process.
- Must have adaptability to change, resilience, and open-mindedness.
- Must be computer/technology savvy. Our future focus will become even more reliant on technology.
- Cognitive ability to learn, process new information and choose appropriate action.
- Strong customer service and communication skills.
- Strong reading comprehension skills.
- Strong situational judgement.
- Advanced interpersonal skills – professionalism, respect/empathy/ social aptitude. Friendly disposition, positive attitude, patience.
- Schedule flexibility that includes nights and weekends, as well as 2 holidays per year.
8 Hour Shifts:
- 11:30am - 8:00pm CST Friday and Saturday OFF
- 11:30am - 8:00pm CST Sunday and Monday OFF
- 11:30am - 8:00pm CST Wednesday and Thursday OFF
- 11:30am - 8:00pm CST Tuesday and Wednesday OFF
- 11:30am - 8:00pm CST Sunday and Friday OFF
- 11:30am - 8:00pm CST Tuesday and Saturday OFF
- 11:30am - 8:00pm CST Tuesday and Saturday OFF
- 11:30am - 8:00pm CST Friday and Saturday OFF
- 11:30am - 8:00pm CST Sunday and Thursday OFF
- 11:30am - 8:00pm CST Thursday and Saturday OFF
- 11:30am - 8:00pm CST Sunday and Wednesday OFF
- 11:30am - 8:00pm CST Thursday and Saturday OFF
- 11:30am - 8:00pm CST Friday and Saturday OFF
- 9:30am - 8:00pm CST Sunday, Monday, and Tuesday OFF
- 9:30am - 8:00pm CST Tuesday, Wednesday, and Thursday OFF
- 9:30am - 8:00pm CST Wednesday, Thursday, and Friday OFF
- 9:30am - 8:00pm CST Sunday, Wednesday, and Friday OFF
- 9:30am - 8:00pm CST Sunday, Tuesday, and Saturday OFF
- 9:30am - 8:00pm CST Tuesday, Thursday, and Saturday OFF
- High Speed Internet Service. High speed internet service is required. Broadband technologies allowed are DSL, Cable and Fibre-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service form provider.
- If your ISP provided equipment or your internal network contains a firewall, you must ‘unblock’ or enable ‘pass through’ settings for all communication ports.
- Non-work related activities performed by you or others in your household such as gaming (Xbox, PlayStation, etc.) or media streaming (Netflix, Hulu, etc.) during working hours will impact your Hyatt supplied equipment’s performance.
- Your high-speed internet service is expected to be reliable, connected, and sufficiently fast to enable you to perform your work got Hyatt without disruption or lag (slowness) throughout your shift.
- USB wired keyboard. (PS/2 interface and/or wireless not supported)
- USB wired mouse. (PS/2 interface and/or wireless not supported)
- Surge Protector.
- Cable/DSL modem.
- Router. Router with Ethernet ports for wired connection to thin client and IP Phone. Router can be integrated into the modem device provided by your ISP.
- Multi Factor Authentication Capability. Must have the ability to utilize a smartphone/table mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging in to Hyatt provided thin client equipment. It is required each and every time you are logging in to Hyatt provided thin client equipment to begin your shift. Examples (you only need one):
- Dedicated Apple iOS or Android smartphone capable of the utilization of the Microsoft Authenticator application obtained from the Apple or Google store.
- Dedicated Apple iOS or Android tablet capable of the utilization of the Microsoft Authenticator application obtained from the Apple or Google store.
Benefits available with this position include the following:
- Medical / Dental / Vision Insurance
- Flexible Spending Account
- 401k
- Retirement Savings Plan
- Basic Life Insurance
- Employee Stock Purchase Plan
- Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
- In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
- Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
- Seven paid holidays per year
- Three paid floating holidays per year (two if hired with Hyatt after July 1 st )
- Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources
Hyatt Hotels Corporation
Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.
