LLM Optimization & Agentic Commerce Manager

Plymouth, WI (Hybrid)

Salary Not AvailableManager5+ years exp

Posted 4 months ago

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Job Summary

Lead Sargento’s LLM visibility and governance program to protect brand in AI-enabled discovery and coordinate AI-driven media, content, and risk management across teams.

  • Must-have: 5+ years of cross-functional marketing/analytics leadership with ability to translate AI concepts into business actions.
  • Standout: Experience shaping governance for AI outputs with Legal and PR escalation protocols.

Job Description

Responsibilities

  • LLM & AI Visibility Strategy
  • Own & evolve the Sargento’s brand strategy for LLM discoverability, accuracy, and brand representation rapidly changing AI ecosystem.
  • Monitor how Sargento products, claims, nutrition, and brand stories appear across major LLMs and AI assistants.
  • Identify gaps, risks, and opportunities related to misinformation, hallucinations, or loss of share of voice in AI-driven discovery.
  • Adapt strategy as platforms, models, and behaviors evolve.
  • AI Agent & Media Enablement
  • Partner with Media, Omni-Channel, and Analytics teams to evaluate how AI agents can support or optimize media planning, activation, and performance analysis, as LLMs increasingly function as media and commerce environments.
  • Translate emerging AI agent capabilities into practical, test-and-learn use cases (planning efficiency, optimization signals, reporting acceleration).
  • Stay ahead of platform changes that affect how media, commerce, and content are surfaced in AI environments, proactively adjusting approaches as rules, capabilities, and signals shift.
  • Data, Content & Signal Management
  • Partner with Brand, Omni, Legal, IT, and Analytics to ensure structured, authoritative, and up-to-date data signals (product info, FAQs, claims, imagery, content) are AI-ready.
  • Help define evolving best practices for content creation and governance that improve AI interpretation and reuse.
  • Collaborate on schema, feeds, APIs, and other inputs that influence AI outputs.
  • Governance, Risk & Brand Protection
  • Establish guardrails and governance for AI usage related to brand, media, and commerce.
  • Proactively identify reputational, legal, or consumer trust risks associated with AI-generated outputs.
  • Partner closely with Legal and PR on escalation paths and response protocols when inaccuracies surface.
  • Measurement & Learning
  • Define success metrics for LLM visibility and accuracy (share of voice, sentiment, citation quality, accuracy benchmarks).
  • Build ongoing reporting and learning loops to inform brand, media, and eCommerce strategy.

Requirements

  • Bachelor’s degree required
  • 5+ years of experience in marketing, media, analytics, digital strategy, or marketing technology
  • Strong understanding of search, media ecosystems, and data signals, with curiosity and fluency in AI/LLMs
  • Ability to translate complex technical concepts into clear business implications
  • Proven cross-functional leadership experience (Brand, Media, Analytics, IT, Legal, PR)
  • Comfort operating in ambiguity and building new processes from scratch

Nice To Have

  • Preferred experience with AI platforms, LLM tools, marketing automation, or advanced analytics
  • Preferred familiarity with retail media, eCommerce content, and digital shelf dynamics
  • Preferred background in governance, risk management, or platform standards is a plus
  • CPG or regulated-category experience preferred

Benefits

  • Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
  • Remote ½ day Fridays
  • Onsite Health & Wellness Center
  • Employer 401K contribution in the top 1% of the nation
  • Relocation Assistance
  • Tuition Assistance
  • Access to Employee Store

Visit https://careers.sargento.com/us/en.

Sargento logo

Sargento

4.1 Glassdoor

With 2,500 employees and net sales of $1.7 billion, Sargento is a family-owned, privately-held company that has been an innovator in cheese for more than 70 years. Founded in 1953 in Plymouth, Wisconsin, Sargento successfully introduced America to pre-packaged sliced and shredded natural cheeses. Today, Sargento is still based in Wisconsin, where they manufacture and market amazing shredded, sliced and snack natural cheese products, as well as ingredients. Company leadership lives to serve local communities and employees who are part of the Sargento Family.

Founded in 1953
Plymouth, Wisconsin, USA
1.4K employees (89 in marketing)
83% recommend to a friend
94% CEO approval

Traffic Signals

Monthly Visitors
133.2K
Traffic Source Mix
Search
47.2%
Direct
39.6%
Referral
10.2%
Social
2.1%
Paid
0.7%

Headcount Trend

Current headcount: ~1.4K

Marketing Team

Marketing Team Size
65 (5% of company)
Median Career Experience
15 years
Median Tenure
4.3 years

Recent News