Responsibilities

• Monitor and moderate live chat in real time, filtering spam, flagging inappropriate comments, and maintaining a positive viewer environment
• Pin key product information, promotions, and CTAs at the right moments throughout the show
• Engage with viewers directly in chat to drive excitement, answer basic product questions, and encourage purchases
• Coordinate with the host and production team via a back-channel to relay viewer questions, trending comments, and live feedback
• Track and report on chat activity, viewer sentiment, and engagement metrics after each session
• Support giveaways, polls, and interactive segments as directed by the producer

Requirements

• Comfortable working in fast-paced, live environments where things move quickly and multitasking is the norm
• Strong written communication — clear, on-brand, and quick
• Prior experience with TikTok Live, Instagram Live, or other live streaming platforms is a strong asset
• Familiarity with live commerce or e-commerce is a plus
• Reliable internet connection and a quiet setup for remote sessions
• Available for scheduled live shows, which may include evenings and weekends