Leave and Benefit Communications Partner

How to apply: Complete an Online Application at our website www.capedcu.com. Resumes are not accepted in lieu of an application.

About the Company

Brand Promise: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change.

Collaborative - We connect with each other to implement solutions.

About the Role

CapEd has an immediate opening within our People Experience Team for a Leave and Benefit Communications Partner. This position contributes to the obtainment of CapEd’s business objectives and mission by administering CapEd’s leave of absence, accommodation, and employee wellbeing programs. This role ensures accuracy, compliance, and compassionate support throughout all leave related processes, while also serving as a communicator and resource for CapEd’s benefits offerings. In addition, the position contributes to employee experience initiatives, event planning, and general People Experience team support.

Essential Functions & Responsibilities:

Leave, Accommodation & Safety Administration

• Manages leave management vendor to Administers and manages employee leave programs including FMLA, ADA accommodations, short term disability, long term disability, workers’ compensation leaves, and personal leave.
• Ensures compliance with federal, state, and multi state leave laws and internal policies.
• Coordinates with payroll and benefits to ensure correct processing.
• Provides clear, empathetic guidance to employees throughout the leave lifecycle.
• Guides employees through leave processes, including guiding leaders and employees through workers’ compensation claims.
• Tracks and monitors all leaves and return to work dates.
• Partners with leaders on workforce planning and communication during absences.
• Supports a culture of safety at CapEd.

Benefits Communication & Support

• Ownership of Open Enrollment build within Paycom System.
• Assist team in validating employee selections after Open Enrollment ends.
• Proactively communicates CapEd’s benefits program offerings through Total Rewards website, scheduled newsletters, and other regularly scheduled employee outreach.
• Support employees during open enrollment by preparing materials, answering questions and assisting with elections.
• Assists employees in understanding leave and benefit options and accessing resources.

HR Generalist & Operational Support

• Supports internal audit processes.
• Assists with event planning and People Experience initiatives that enhance employee engagement.
• Maintains and audits HRIS data.
• Generates reports for leave tracking, compliance and leadership insights.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.

Qualifications

Experience: Three years to years of related HR, benefits, or leave administration experience and extensive knowledge of FMLA, ADA, PWFA, federal and state leave regulations.

Education: (1) A two year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job specific skills acquired through an apprenticeship program.

Preferred certifications include:

Human resource certification (SHRM CP or PHR)

Certified Leave Management specialist (CLMS)

Required Skills

• Requires extensive personal customer service in sensitive situations.

Preferred Skills

• Adaptability, Energy, and Stress Tolerance: Taking responsibility to meet member needs and build loyal relationships; Maintaining professional performance and character under pressure, provocation, or ambiguity; Consistently sustaining high levels of activity or productivity with vigor and effectiveness over extended periods of time.
• Building Strategic Working Relationships and Partnerships: Identifying opportunities and taking action to develop strategic and collaborative relationships with other areas, teams, departments, or organizations to help achieve business goals.
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Professional Presentation: When given time to prepare, organize ideas efficiently to deliver presentation(s) suited to the characteristics and needs of individuals or groups and ensure that the meetings/presentations serve the business objective.

Equal Opportunity Statement

This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by CapEd Credit Union. Please know that CapEd Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.