Responsibilities

• Welcome prospects, answer their questions, and verify eligibility as their first point of contact.
• Build strong resident relations by addressing concerns, ensuring satisfaction, and driving retention.
• Walk the community daily to keep tour paths, models, amenities, and common areas sharp.
• Prepare and process notices to vacate, renewals, service requests, applications, move-ins and outs, transfers, and roommate changes.
• Hit community goals for occupancy, renewals, and turn times, with at least a 35% rental closing ratio.
• Manage resident communication channels and keep accurate CRM records.
• Track local market trends, complete monthly market surveys, and recommend competitive pricing to the Community Manager.
• Support marketing initiatives and flag local opportunities to management.
• Help plan and host resident events and activities.
• Keep resident and vendor files accurate and organized.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Teams, and Outlook.
• Strong sales and customer-service skills.
• A strong desire to lead, both in your role and in your local community.
• Strong written and verbal communication skills.
• Willingness to travel occasionally between properties as needed.

Preferred

• At least two years of sales experience.
• At least one year onsite in multifamily housing.
• Experience with Yardi Voyager, RentCafe, AIRM, LEO, Appwork, or similar CRM tools.
• Spanish fluency.

Benefits

• Health and wellness
• Medical coverage, including a zero-cost employee plan
• Dental and vision coverage
• Mental wellness program
• Gym membership stipend
• Financial security
• 401(k) with employer match
• Company-paid life insurance
• Short-term and long-term disability options
• Lifestyle and culture