Responsibilities

• Welcome prospective residents, learn about their housing needs, and highlight the community’s apartment homes, amenities, services, and lifestyle.
• Respond promptly to phone calls, emails, and internet leads and convert inquiries into tours and tours into leases.
• Conduct engaging community and apartment tours while delivering a personalized customer experience.
• Maintain strong knowledge of the community, available apartments, sister properties, competitors, and local market conditions.
• Accurately enter prospect information into the property management system and complete consistent follow-up.
• Process applications and prepare lease documents, move-in information, renewals, move-out requests, and other resident paperwork.
• Build positive relationships with residents and assist with questions or concerns in a professional and timely manner.
• Monitor outstanding service requests and communicate with the maintenance team to help ensure timely completion.
• Assist with planning and hosting resident events.
• Support marketing initiatives designed to increase community traffic, online leads, and resident engagement.

Requirements

• High school diploma or equivalent required.
• At least one year of customer service or sales experience required.
• Previous leasing, hospitality, property management, or multifamily experience preferred.
• Strong sales, communication, organization, and customer service skills.
• Friendly, professional demeanor and a genuine interest in helping others.
• Ability to follow up consistently and confidently.
• Strong attention to detail and the ability to prioritize multiple responsibilities.
• Ability to work both independently and as part of a team.
• Proficiency with Microsoft Office, email, internet-based applications, and social media.
• Ability to learn and confidently use property management and customer relationship management software.

Preferred

• Bachelor’s degree preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off