Responsibilities

• Build AIVA's external narrative including thought leadership, and bring it to market in a way that shapes how the industry defines this category
• Co-own the AI Voice Agent roadmap with Product and Engineering. Sit close enough to the team to understand technical tradeoffs and translate them into market strategy.
• Own core messaging and drive cross-functional alignment on what we say, why, and how it shows up everywhere: website, sales deck, customer email.
• Communicate strategy and progress to Aircall's leadership team. Be the person leadership turns to for a clear view of where AI Voice Agent stands and where it's headed.
• Talk directly to customers and prospects to understand how they evaluate and adopt AI Voice Agent, and turn that into sharper positioning.
• Get hands-on with the product before you write a single message: read the docs, use the API, dig into the tech, and translate it into a competitive advantage.
• Turn narrative and positioning into launches, campaigns, and bigger GTM moments.
• Represent AI Voice Agent in competitive and market analysis, keeping the narrative sharp as the space evolves.

Requirements

• 7+ years of product marketing experience, including real depth on a technical B2B SaaS product.
• Comfortable going deep on technical product detail. You understand how AI Voice Agent works, not just what it does.
• A genuine interest in AI: how the models work, how the stack is evolving, and why it matters to the people building on it.
• Proven ability to influence senior leadership and communicate strategy clearly at that level.
• Experience working in near-daily partnership with Product Management and Engineering, ideally co-owning roadmap decisions.
• Strong narrative and positioning skills. You can define an ICP, build core messaging, and translate technical capability into a market story.
• AI fluency : you build repeatable AI workflows, not one-off prompts, and know when to trust, challenge, or override the output. Your bar is better work, not more AI activity.
• Comfortable operating in ambiguity and fast pace, with a product that keeps changing.
• Excellent communicator and storyteller who tailors the message differently for leadership, customers, and sales.