Lead Order Fulfillment
Southgate, MI (On-site)
Posted 6 weeks ago
Job Description
Overview
The Lead Fulfillment Specialist is responsible for overseeing daily order fulfillment operations while actively participating in the preparation, processing, and shipment of orders for e-commerce and client programs. This role serves as a key resource for the fulfillment team, ensuring orders are completed accurately, efficiently, and on time while maintaining high standards of customer service.
The Lead Fulfillment Specialist coordinates workflow priorities, provides guidance and training to team members, monitors quality and productivity, and helps resolve fulfillment and shipping issues. This individual acts as a liaison between team members and management, supports process improvements, and ensures compliance with program requirements and shipping standards.
The ideal candidate is a highly organized, detail-oriented professional with strong leadership, problem-solving, and communication skills. They are comfortable managing multiple priorities, adapting to changing business needs, and fostering a positive, collaborative team environment while delivering an exceptional customer experience.
- Pay rate: $20.00 - $21.00/per hour
- Schedule: Monday - Friday, 8:00am - 4:00pm
Responsibilities
- Serve as the primary point of contact for fulfillment team members, providing guidance, support, and day-to-day direction.
- Train, onboard, and mentor new fulfillment staff on processes, systems, quality standards, and program requirements.
- Monitor team productivity, workload distribution, and fulfillment accuracy to ensure service level agreements and program deadlines are met.
- Coordinate daily fulfillment operations and adjust priorities as needed to address changing business and client requirements.
- Conduct quality control reviews of orders, shipments, and data entry to ensure accuracy and compliance with program standards.
- Troubleshoot order, inventory, shipping, and system issues, escalating concerns when appropriate and helping identify solutions.
- Partner with management to develop and implement process improvements that increase efficiency, accuracy, and customer satisfaction.
- Assist with reporting, tracking key performance metrics, and communicating fulfillment status updates to leadership.
- Support inventory management activities, including cycle counts, reconciliation, and monitoring stock levels for fulfillment programs.
- Act as a subject matter expert for shipping platforms, fulfillment procedures, and client-specific program requirements.
- Foster a positive, collaborative team environment and promote accountability, professionalism, and continuous improvement.
- Assist management with scheduling, resource planning, and coverage coordination to ensure operational needs are met.
Qualifications
- Previous experience leading, training, or mentoring team members in a fulfillment, warehouse, logistics, or customer service environment preferred.
- Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Strong problem-solving, decision-making, and organizational skills.
- Experience monitoring performance metrics and identifying opportunities for process improvement.
- Ability to effectively communicate and collaborate across departments and with leadership.
- Proven ability to work in a fast-paced environment and adapt to changing priorities.
Jackson Dawson
We are an entrepreneurial agency of leaders, creators, innovators and makers dedicated to our core belief that with great ideas, hard work and mutual trust, anything is possible. Our mission is to serve our clients with creativity, integrity and excellence by delivering solutions that embrace the techniques of today and design the experiences of tomorrow.Our extensive in-house capabilities reflect over 45 years of experience in creating turnkey solutions for our clients. Since opening our doors in 1980, Jackson Dawson has become a leader and pioneer in the fields of marketing, worldwide product and culture training, design and fabrication, luxury hospitality, large corporate workshops and consumer experiences — with footprints of more than one million square feet.Over the last 45+ years, Jackson Dawson has built relationships on a foundation of integrity and service. To our clients, we are longstanding partners, and for decades they have trusted us with their brands, their products, their people and their strategic objectives. Together, we are a team doing whatever it takes to deliver excellence: thinking deeply, empowering each other, designing creative solutions and driving results. Where other companies begin with “Why?”, we begin with "Why Not?"Jackson Dawson is headquartered in Dearborn, Michigan. We maintain a global footprint that allows us to better serve our clients through local insights, cultural experience and seamless accessibility across the world.
Salaries
Posted range
$20/hr – $21/hr
Taken straight from the job posting.
Links
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