Responsibilities

• Manage, write and publish content for Rivian’s Customer Knowledge Base
• Manage, write and publish customer-facing content to Rivian’s Support Center (website)
• Develop and conduct continuous quality control systems including regular audits of Knowledge Base content
• Partner with a network of subject matter experts throughout Rivian to source new content covering Rivian’s brand, products, purchasing process, ownership experience, and internal process documentation
• Develop and maintain Knowledge Base’s information architecture and article taxonomy
• Manage translation requests for Rivian’s international markets
• Manage content inputs for Rivian’s ongoing AI initiatives, ensuring that internal AI tools and customer-facing LLMs deliver highly accurate, context-aware, and brand-aligned responses

Requirements

• 5+ years content management experience, preferably supporting highly technical products and customers across multiple markets
• Exceptional attention to copywriting detail, formatting, brand tone, and style guidelines – your words will be published directly to Rivian’s website
• KMS Lighthouse or similar knowledge management system experience
• Contentful or similar website content management system experience
• Mad Translations or other translation management experience
• Excellent communication skills, both verbal and written
• Excellent time management and organizational skills

Preferred

• EV, tech, and/or startup experience a plus

Benefits

• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.