Lead, Ground Operations (Copy)
Detroit, MI (On-site)
Posted 3 months ago
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Job Description
- Tuesday - Saturday night. 2230-0700
- Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
- Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency.
- Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
- Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed.
- Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams.
- Works well in a fast-paced environment that is, at times, physically tasking
- Demonstrate strong communication skills to effectively lead a shift.
- Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role.
- At least 1 year of previous experience in logistics, operations management, or a related field is preferred.
- Owns a modern smartphone and can navigate apps on a smartphone daily.
- Forklift certification and/or experience operating box trucks is preferred.
- Proficiency in technology platforms and tools relevant to logistics operations.
- Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment.
- Commitment to delivering exceptional experiences to team members and driver partners.
- Willingness to complete a comprehensive background check
- Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.
Veho
Veho is a next-generation delivery platform, turning shipping from a cost center into a value driver.By combining purpose-built technology, customer experience obsession, and a scalable delivery network, Veho enables brands to offer an Amazon-level delivery experience that improves their bottom line. The industry-leading results speak for themselves: 99% on-time delivery, 4.9/5 customer satisfaction score, 71% fewer delivery-related refunds, and a 41% increase in customer lifetime value. Now one of America's largest delivery platforms, Veho serves 105 million Americans across 44 markets–and growing. Learn why leading brands like Sephora, Lululemon, Saks, and Macy's trust Veho to drive a return on their shipping spend at shipveho.com.We’re a team of builders, creatives, adventurers, and go-getters on a mission to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. Come join us!
