Responsibilities

• Lead a high-volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes.
• Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through high-volume peak periods
• Own the end-to-end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care.
• Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation.
• Design and continuously refine scalable enrollment workflows—including outbound call prioritization strategies—that support sustained growth while maintaining a family-centered experience and high standards of service quality.
• Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience
• Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes.
• Partner cross-functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience

Requirements

• Bachelor’s degree in a relevant field
• 10+ years of experience in senior operations roles leading high-volume, customer-facing organizations, including fully remote, distributed, and seasonal teams within a 7-day-per-week operation
• 10+ years of experience leading large, multi-layered teams, including managers of managers
• Proven success driving performance management and process accountability at scale, with a demonstrated ability to improve employee engagement and team performance
• Strong analytical capability, with experience using data and insights to inform operational strategy, workforce planning, and conversion optimization
• Clear track record establishing and managing KPIs, service levels, and performance metrics that drive measurable results
• Proven experience partnering cross-functionally to align strategy, systems, and execution across complex organizations
• Demonstrated success leading teams through growth, change, and operational transformation
• Excitement to work in ed tech and a strong commitment to expanding access to education for students and families

Preferred

• Master’s degree in a relevant field strongly preferred
• Direct experience with publicly funded or compliance-driven enrollment programs
• Understanding of FERPA guidelines and internal policies regarding student and employee privacy

Benefits

• Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere, anytime in work/life balance, is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations