Responsibilities

• Accountable for end-to-end execution of behavior change marketing campaigns in an agile / test & learn environment, with the goal to create and determine the best campaign strategy (e.g., content, channel, behavioral economics principles) to influence cohorts that are typically defined by an advanced analytics team
• Oversee a cross-functional, matrixed team that includes a Marketing Strategist, an Operations Specialist, Creative Leads such as graphic designers and copywriters, Salesforce Architect / MarTech leads, while deeply partnering with data scientists, data engineers, web/email developers, proofreaders
• Guide the creative and copy for each of the campaigns through well thought out creative briefs, ensuring it utilizes proven marketing tactics for each cohort. Able to work directly with creatives to rapidly modify creative and content while adhering to a defined test strategy
• Accountable for ensuring accurate and timely implementation of the campaign across a variety of channels (email, SMS, RCS, direct mail, web, provider fax, calls, etc.), which entails working with the business program managers to quality check and launch each campaign, ensure accurate tracking and measures are in place, and re-launch as needed
• Partner with data scientists, senior management, and marketing clients to develop marketing and testing strategies for multi-channel marketing communications across targeted audience segments
• Support the creation of a measurement / tracking plan for each campaign, working with the analytics counterpart, ensuring focus on changing behavior and improved health outcomes / lower medical cost / drive Medicare quality revenue
• Responsible for portfolio delivery supported by prioritization and resource allocation; guide team to project manage across multiple campaigns: handle iterations associated with multiple phases of a behavior change campaign while also starting to engage in the test plan creation of another campaign
• Guide team to synthesize campaign results for high-quality learnings that future iterations and multiple campaigns can apply and scale
• As member of the leadership team, contribute to department operations, strategy and culture: providing visibility to senior leadership about department activities and business impact, participating in cross-pod planning, helping set and uphold team norms, contributing to hiring and onboarding, and taking on department-wide initiatives as needed. Candidates should enter the role knowing this work is consequential and visible – it routinely runs 20-40% of a Pod Lead's time and can exceed that during peak periods.

Requirements

• 10+ years work experience minimum
• Demonstrated past experience in successfully delivering consumer experiences (strategy & operations) with measurable business impact
• Minimum Bachelor's degree or equivalent experience. Advanced graduate degree preferred (e.g., MBA, MPH).

Preferred

• Past experience in managing end-to-end consumer marketing campaigns / programs through the use of multiple channels and sophisticated member journey design, and marketing tactics focused on changing behavior; 5+ years leading a cross-functional team on campaign development and execution
• Experience working in an agile methodology and/or rapid test and learn / iterative cycles either directly with marketing campaigns or in a product development environment
• Degree or coursework in behavioral economics, the science behind behavior change, etc.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.