Lead, Conditions Management Marketing

Responsibilities

• Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution.
• Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability.
• Facilitate agile ceremonies and maintain momentum toward sprint and business objectives.
• Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans.
• Oversee the delivery and optimization of personalized, omni-channel member journeys across the marketing platform and key engagement channels.
• Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness.
• Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and execution readiness.
• Proactively identify, manage, and escalate risks, dependencies, and blockers that may impact delivery or business outcomes.
• Drive cross-functional decision-making and provide clear, timely communication on priorities, progress, risks, and performance.
• Serve as a visible pod leader by delivering live sprint reviews, journey demos, and stakeholder updates that communicate progress, showcase outcomes, and connect execution back to strategy and business goals.

Requirements

• Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience.
• 5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.
• 2+ years of experience leading agile teams, pods, or cross-functional initiatives.
• Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.
• Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.
• Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.
• Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.
• Strong facilitation, communication, organization, and problem-solving skills.
• Ability to influence without direct authority and build accountability across diverse teams.

Preferred

• Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.
• Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.