Responsibilities

• Crisis and reputation strategy: Own the strategy for protecting and strengthening Genpact's reputation in the Americas, setting direction on issue monitoring, risk assessment, and response planning
• Lead the response on sensitive or fast-moving situations, drafting and approving statements, leadership talking points, and messaging
• Act as the senior point of contact during high-pressure moments, partnering directly with legal, HR, and executive leadership
• Build, own, and continuously improve crisis communication playbooks and escalation protocols across the region
• Direct media, social, and sentiment monitoring, and translate signals into proactive recommendations for leadership
• Executive and leadership communications: Serve as a trusted advisor to senior leaders on statements, talking points, and messaging for high-visibility moments
• Prepare leaders for sensitive conversations, media-adjacent moments, and internal announcements that need a careful hand
• Shape how complex or difficult business topics are communicated, ensuring messaging is clear, credible, and calm
• Employee communications: Oversee employee messaging during periods of change, setting the tone and approach for how internal communication stays clear, honest, and steady
• Build the templates, guidance, and capability that let leaders communicate consistently during sensitive moments

Requirements

• A proven track record leading sensitive or high-stakes communications at an organizational level, not just executing on them
• Experience advising senior leaders, including C-suite executives, on reputation and communications strategy
• Excellent written and verbal communication skills in English, with strong judgment on tone and timing
• Experience working directly with legal and HR on sensitive matters, and comfort operating with a high degree of autonomy
• Comfortable using AI tools in day-to-day workflows, with strong editorial judgment
• Sound judgment and the ability to manage sensitive matters with discretion and professionalism
• Bachelor's or master's degree in communications, journalism, public relations, or a related field
• English (Required)
• Proficient - C2
• Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing