Responsibilities

• Craft clear, compelling and strategic copy that resonates with the target audiences
• Brings proactive innovation and creativity and to email and scripted phone channels
• Ensures alignment with campaign brief and client direction in partnership with strategists, visual designer and tech team
• Develop guided scripts and training materials for call center agents with guidance from strategy and change management teams
• Work with strategists to develop creative tests for email copy and agent scripts, integrating lessons learned in the future campaigns
• Incorporate feedback from client and legal reviews to ensure final approved assets
• Maintain and evolve voice and tone according to brand guide
• Conduct creative QA to ensure that creative assets meet objectives and brand standards
• Integrate AI into the drafting and proofing process to improve efficiency and accuracy

Requirements

• 2-5 years experience in copywriting for email (preferred) or social campaigns
• Demonstrated ability to work independently and own copywriting deliverables
• Experience working in Figma
• Some experience presenting to clients preferred but not required
• Must provide a writing sample