IT Applications Mgr, Mktg Tech (Email), Channel Technology & Operations

Arlington, VA (On-site)

$116K/yr – $185K/yrSenior Level5+ years expFull time

Posted 5 hrs ago

Job Summary

Own and optimize the marketing technology stack by serving as SME for Marketo, AEP, AJO B2B, and the broader email/journey ecosystem, while driving incident response, integrations, and platform modernization.

Lead technical incident response and troubleshooting across platform components
Collaborate with product and engineering to define modernization and readiness milestones
Translate marketer needs into actionable technical requirements and enable self-service

Job Description

Responsibilities

Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.

Requirements

Experience building complex software systems that have been successfully delivered to customers
Experience working with technical and business stakeholders from global cross-functional teams
Knowledge of integrations, third-party integration tools and ETL with Salesforce
Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls
Experience in translating business needs into detailed feature requirements
5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.

Preferred

Experience working in an Agile or Scrum environment
Experience triaging security alerts, front-line analysis, and escalation
Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms
Experience in SQL Server/MySQL, or experience working with REST API based services and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing
Adobe Marketo, AEP, or AJO certification.

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon Web Services (AWS)

3.6 Glassdoor

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

Founded in 2006

Duvall, Washington, USA

151K employees (5,507 in marketing)

aws.amazon.com

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