Interoperability Communications Lead - Cigna Healthcare - Remote

Responsibilities

• Strategic Communications & Messaging
• Develop clear, consistent messaging that explains interoperability capabilities, business value, and expected outcomes for multiple audiences.
• Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language.
• Create communications that connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities.
• Maintain messaging consistency across executive updates, provider-facing materials, client communications, internal briefings, and strategy documents.
• Executive & Internal Communications Support
• Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries for the Director and senior stakeholders.
• Support development of value realization stories that demonstrate progress, impact, and strategic relevance of interoperability initiatives.
• Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to gather inputs and convert complex details into concise communications.
• Prepare communication materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings.

Requirements

• Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field.
• 5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field.
• Strong writing, editing, storytelling, and presentation development skills.
• Ability to translate complex technical, operational, or analytical information into clear and compelling messages.
• Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences.
• Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs.

Preferred

• Experience in healthcare, health plan operations, provider strategy, digital health, interoperability, technology implementation, or healthcare consulting.
• Familiarity with payer-provider workflows, EHR integration, FHIR APIs, prior authorization modernization, ADT/Event Notifications, or provider digital engagement.
• Experience supporting executive presentations, transformation programs, product launches, or enterprise change initiatives.
• Ability to develop simple, compelling visuals that support complex business or technical narratives.