Internship, Program Manager, Lifecycle Communications (Winter/Spring 2027)

Responsibilities

• Own email campaign execution end to end, through ideation, inbound requests, multi-device/browser proofs, QA, scheduling, and post-send monitoring
• Independently test, analyze and optimize email campaigns (including A/B tests) that improve retention, conversion, and engagement
• Design, build, and refine lifecycle and triggered automations that reduce friction, improve CSAT, and support customers at key moments; research existing automations across the business for improvement opportunities
• Build and run communication plans aligned with broader marketing strategy and brand voice
• Partner with analysts on performance insights, list hygiene, opt-in status, and data-protection compliance to improve targeting, messaging, and experience
• Collaborate with Design, Copy, Content, and Analytics on on-brand assets and messaging; request, track, and give feedback on hero/asset work
• Drive projects from start to finish with minimal supervision, hitting timelines, aligning cross-functional partners, and improving email program workflows over time
• Stay current on email best practices and the broader communications landscape

Requirements

• Currently pursuing a degree in Business Analytics, Communications, Advertising, or Media Studies
• Highly organized, detail-oriented, and comfortable owning multiple projects with minimal supervision
• Proven ability to meet deadlines and project-manage across cross-functional teams
• Comfortable with change and a fast-paced environment
• Familiarity with A/B testing concepts and basic email best practices
• Data-driven mindset with the ability to interpret performance metrics and and optimize workflows
• Experience in digital communications, email marketing, customer lifecycle programs, CRM audiences or customer retention

Benefits

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company Paid Basic Life, AD&D, and short-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources