Intern-Customer Experience (Health Systems Strategy and Growth) Cambridge, MA-Summer 2027
Cambridge, MA (Hybrid)
Posted 1 day ago
Job Summary
Own the end-to-end use of AI-powered insights to inform marketing and service strategies, collaborate across teams, and support customer feedback loops.
- Analyze customer feedback and uncover actionable insights using AI.
- Collaborate with marketing, service, and support to share best practices and strengthen customer engagement.
Job Description
Responsibilities
- Leverage AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights that inform marketing and service strategies.
- Harness advanced AI-powered analytics platforms to process and interpret unstructured data sources to uncover patterns and actionable insights that drive marketing and service strategies.
- Collaborate with marketing, service, and customer support teams to identify and share best practices for customer engagement.
- Support initiatives that foster direct connection between frontline staff and customers.
- Assist with the monitoring of the closed loop process for customer feedback. Engage with internal stakeholders through improvement initiatives and feedback sessions.
Requirements
- Currently pursuing a bachelor’s or master’s degree in Computer Science, Data Science, Engineering , AI/ML Marketing, UI/UX or Business
- Demonstrated leadership, teamwork, strong communication and organizational skills. Willing to take initiative, ask questions, and propose creative solutions to real business challenges.
- Comfortable working in a fast-paced, feedback-driven environment. Interested in learning and exploring new ways to measure and improve customer experience
- You are open to exploring how data and AI can drive better decision-making and customer outcomes.
- Strong computer skills (Excel, PowerPoint, Word, Outlook)
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Philips
Over the past decade we have transformed into a focused leader in health technology.At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.Visit our website: http://www.philips.com/Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
Salaries
Posted range
$26/hr – $46/hr
Taken straight from the job posting.
Marketing Team
People
Marketing Leadership
Funding
Funding History
- Mar 2025Post IPO Equity
- May 2024Post IPO Debt • $756.8M
- Nov 2023Grant • $44.6M
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Intern-Customer Experience (Health Systems Strategy and Growth) Cambridge, MA-Summer 2027
Philips · Cambridge, MA · Hybrid
