Intern - Client Delivery Operations
USA (Remote)
Posted 3 months ago
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Job Description
- Map and document core client delivery workflows, from project kickoff through final deliverable, in close collaboration with Client Services and Curio team members
- Identify bottlenecks, inconsistencies, and manual steps within existing processes that could benefit from standardization or AI-assisted automation
- Develop a suite of SOPs, checklists, and delivery playbooks that establish clear, repeatable standards for client-facing work
- Create AI prompt templates for Claude, Copilot, and other approved tools, designed for ongoing use in delivery tasks such as timeline generation, status reporting, and quality checks
- Pilot the new playbooks and templates with at least one active account team, gather feedback, and refine based on real delivery conditions
- Present a final summary of process improvements, estimated time savings, and recommendations for organization-wide rollout
- How client delivery and account management work in the medical communications industry, from strategy through execution
- Process mapping, documentation best practices, and operational excellence frameworks
- How to use AI tools to accelerate and standardize repeatable business processes
- How to work with cross-functional stakeholders to drive adoption of new workflows and tools
- The regulatory and quality standards that shape client deliverables in oncology and hematology communications
- Currently pursuing a bachelor's or master's degree in Marketing, Business, Operations Management, Communications, Healthcare Administration, or a related field
- Strong organizational and analytical skills, with the ability to break down complex processes into clear, logical steps
- Excellent written communication skills, particularly for creating documentation and process guides
- Proficiency in Microsoft Office Suite and comfort adopting new collaboration and project management tools
- Familiarity with AI tools such as Claude, Copilot, or similar platforms for content drafting, summarization, or workflow automation is a plus
- Availability to work 15-20 hours per week for 10–12 weeks (May/June through August/September 2026)
- 100% remote environment
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on Cancer and Blood diseases
- Generous parental leave benefit
- Work-Life Balance and Flexibility
Vaniam Group
Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping our clients and our people realize their full potential. Founded in 2007 as a 100% virtual-by-design organization, Vaniam Group is a WBENC-Certified Women’s Business Enterprise (WBE). Vaniam Group companies include Bio Linx, Bio Connections, Nexus, Nexus Science, Team 9, Team 9 Science, Second City Insights, Second City Science, CurioScience, Bio Ascend, and Women Leaders in Oncology.Vaniam Group aspires to elevate the way our people and our clients think, work, and communicate within the oncology and hematology therapeutic marketplace. We partner with biotech and pharmaceutical clients’ commercial, medical, and clinical teams to create and communicate a differentiated value proposition at the brand, franchise, and corporate level. By identifying and engaging the right external experts, our clients’ initiatives yield deep insights that in turn inform effective strategies and impactful communication of clinical science. Our virtual-by-design model not only allows us to hire the best talent regardless of geography but inspires us to redefine and unlock the possibilities of the 21st century workplace. To learn more, please contact us at hello@vaniamgroup.com or 773-260-0267.
