Responsibilities

• Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
• Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
• Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
• Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
• Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty’s innovation.
• Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.

Requirements

• 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
• 5+ years of experience managing PR agencies and leading high-performing internal teams.
• Proven experience in executive coaching and ghostwriting for C-suite leaders.
• Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
• Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience.

Preferred

• Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
• Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
• High-growth veteran: Experience navigating mid-to-large scale enterprise tech companies.
• Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm, strategic approach.
• Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse, global team.