ASSOCIATE MANAGER, BRAND COMMUNICATIONS
CELLA
USA (Remote)
$30/hr - $35/hrIn-houseContractMid level3+ years exp.
19 hrs ago
Interim Director, Communications (6-Month Contract)
San Francisco, CA (Hybrid)
$147K/yr – $246K/yrDirector/Executive12+ years expContract
Posted 2 months ago
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Job Summary
Own and orchestrate multi-region corporate storytelling and executive communications to shape PagerDuty’s external narrative and internal alignment around strategic changes and product evolutions.
- Global PR & Thought Leadership: Set the agenda, align regional storytelling, and drive high-impact, data-informed narratives across execs and media.
- Internal Communications & Executive Voice: Design and execute Town Halls and CEO messaging to ensure transparency and consistent leadership communication.
- Change & Brand Consistency: Guide empathetic communications around organizational shifts and product updates, maintaining a coherent brand voice across channels.
Job Description
Responsibilities
- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty's innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
Requirements
- 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high-performing internal teams.
- Proven experience in executive coaching and ghostwriting for C-suite leaders.
- Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
- Bachelor's degree in Communications, Journalism, Marketing, or equivalent degree or experience.
Preferred
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High-growth veteran: Experience navigating mid-to-large scale enterprise tech companies.
- Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm, strategic approach.
- Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse, global team.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program*)
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.
