Integrative Primary Care Program Liaison (Napa, FT, Days)
Napa, CA (Hybrid)
Posted 1 month ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
At NorthBay Health the Integrative Primary Care (IPC) Program offers a highly personalized primary and preventive care experience featuring outstanding internal medicine, family practice, lifestyle and integrative medicine providers. This is not a traditional primary care practice. Our IPC program physicians adopt a personalized, relationship-based philosophy in a highly consultative setting. They have a smaller than standard primary care participant panel and work in close collaboration with the onsite lifestyle and integrative medicine team – RN’s, dieticians, movement, stress management, sleep specialists as well as medical acupuncturists, to provide patient participants a seamless, high touch, highly personalized Integrative Primary Care patient experience. The program is dedicated to providing outstanding primary care services and coordinated access to our network of NorthBay specialists. The Integrative Primary Care Program is not a concierge medicine practice however all program patient participants do pay a program fee, not covered by insurance.
The Integrative Primary Care Liaison position functions as a consultant and educator responsible for the program’s alternative revenue deliverables such as: achieving patient participant membership and program development goals, maintaining point of sale collections for program offerings, coordinating program and provider scheduling for 1:1 and group learning integrative and lifestyle medicine offerings, maintaining participant engagement and annual renewals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience.
PRIMARY JOB DUTIES
Responsible for securing acceptance of membership/participation agreements and annual renewals
Responsible for utilizing Program’s CRM/POS portal to process participation fees and maintain financial reporting and A/R
Responsible for lifestyle and integrative medicine 1:1 and group learning provider coordination and scheduling
Responsible for delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings
Responsible for promoting program awareness, outreach and communications
Responsible for welcoming and directing new patient participants, providing patient education on program fee payment mechanisms, insurance provisions and EHR patient messaging portal
Responsible for educating community, leaders, staff about the program
Responsible for providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails
Responsible for facilitating an individualized integrative primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience.
Serves as program ambassador for all on/off site business development and educational events and promotes program awareness individually as well as using the support of Marketing.
Responsible for ensuring the smooth transition of nonprogram participants to new PCP when applicable.
Serves as back up to program’s front desk PSR.
Other duties as assigned.
Education: Bachelor’s Degree required. Completion of American College of Lifestyle Medicine course (7.5 hours) will be required within 30 days of start of the position.
2. Licensure/Certification: none3. Experience: Three (3) years’ experience in business development, sales, membership services, hospitality or communications experience required. Healthcare experience preferred.4. Skills: This position will ensure that the patient experience provided at all levels exceeds the expectations of physicians, patients and team members and is provided in a financially responsible manner.
Demonstrated ability to build positive relationships over the phone, via email and face-to-face interactions.
Effective public speaking skills for patient education and program development required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong financial, analytical and problem-solving skills.
Ability to independently manage workload, prioritize urgent matters, independently solve problems as appropriate.
Ability to function well in a fast-paced, demanding environment.
Ability to maintain confidentiality, and to exercise discretion and good judgment.
Proficient with Microsoft Office Suite and Adobe Acrobat.
5. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
6. Hours of Work: Monday – Friday, based on business need. Some nights and week-end hours are required in lieu of regular business hours when business needs require.
7. Compensation : $40 to $49 per hour based on years of experience doing the duties of the role.
Interpersonal Skills and Values
Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Why NorthBay Health
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.
We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
NorthBay Health Benefits Options
NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.
Compensation Structure
NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.
Remote Work Disclosure
NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.
Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
Notice to Recruitment Agencies
NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.
More Information
Visit NorthBay Health Careers for recruitment FAQs and additional information.
NorthBay Health
NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960. Our health system includes two hospitals: NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville; a 100-provider primary and specialty care medical group; the NorthBay Cancer Center; and a medical fitness center, Active Wellness Center at NorthBay Health. NorthBay Healthcare is a member of the Mayo Clinic Care Network. Our mission is to improve the wellbeing of our communities by providing conveniently accessible high-quality care. The 132-bed NorthBay Medical Center is Solano County’s most comprehensive hospital. It includes a Level II Trauma Center, maternity services and a neonatal intensive care unit and has a "Baby Friendly" designation (www.babyfriendlyusa.org). It is the only civilian hospital in the county capable of performing open heart surgery. The hospital is an accredited Chest Pain Center with PCI, a Stroke Center, and a designated STEMI Receiving Center. NorthBay VacaValley Hospital in Vacaville is a 50-bed facility built in 1987. The hospital offers 24-hour emergency care, intensive care, acute care, and sophisticated surgical and diagnostic services. The Vacaville campus hosts the Joint Replacement Program, NorthBay Wound Care and Outpatient surgery at the NorthBay Surgery Center. In 2016, the NorthBay Wellness Center opened on the campus. It includes the NorthBay Cancer Center, the fitness center and Cardiac Rehabilitation. There are three Center for Primary Care facilities, two in Fairfield and one in Vacaville, and numerous specialty care offices in both cities. For complete details on our services, visit NorthBay.org.
