Intake/Outreach Coordinator

Responsibilities

• Conduct initial eligibility screenings for individuals and families seeking program services.
• Develop and maintain collaborative relationships with community organizations, referral partners, stakeholders, and service providers to increase awareness of and access to Workforce Wellness Program services.
• Provide information regarding available program services and connect individuals to appropriate internal services or community resources when they are ineligible for services or when program capacity is limited.
• Establish and maintain participant records and ensure all required intake documentation is completed accurately.
• Coordinate participant referrals and connect individuals with appropriate services, including wellness, fitness, case management, clinical, and other supportive resources.
• Monitor participant engagement and progression through program services, identifying and addressing barriers to successful participation when appropriate.
• Collaborate with the Program Manager to monitor referrals, intake activities, waitlists, and participant engagement outcomes.
• Maintain accurate records of outreach, intake, referral, and participant activities in accordance with program requirements.
• Collect and compile program data to support monthly, quarterly, and annual reporting requirements.
• Prepare reports on outreach activities, referral trends, participant engagement, and event outcomes as requested by leadership.

Requirements

• EDUCATION: Bachelor’s degree in related field preferred, or equivalent experience.
• EXPERIENCE:
• Proven ability to work cohesively as part of an interdisciplinary team
• 1+ years case management experience.
• 2+ years in a customer service focused environment preferred.
• Experience with law enforcement, veterans & their families is a strong plus.
• 2-3 years in outreach and marketing activities preferred
• Project management or event planning experience is highly desirable.
• Prior experience in outreach within community and/or veteran organizations is preferred.
• ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined at the employer’s sole discretion. Works business hours but the position requires support before and after workday and weekends as assigned.

Preferred

• 2-3 years in outreach and marketing activities preferred
• Project management or event planning experience is highly desirable.
• Prior experience in outreach within community and/or veteran organizations is preferred.