Processes all daily patient referral and intake operations including all intake processes and policies.

Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract providers.

Communicates with multiple service providers to coordinate care.

Follows up with patients in regards to Start of Care (SOC) & services being provided to measure satisfaction.

Responsible for referral related phone calls.

Calls physician to obtain orders when needed.

Follows up and reports delay stages, non-admits, and any other SOC issues.

Establishes and maintains positive working relationships with current and potential referral sources.

Builds and monitors community and customer perceptions of the Company as a high quality provider of services.

Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the Company.

Provides communication and support to Community Educators and or Community Liaisons referral sources and clients.

Understands and practices agency policies and procedures.

Stays current with CMS guidelines.

Performs workflow and data reporting in accordance with CMS guidelines.

Ensures compliance with all state and federal referral/intake regulatory requirements.

Answers overflow phone calls.

Maintains incoming faxes via fax server.

Arrives at assigned location on scheduled workday. Works according to designated hours.

Accurate and efficient data entry.

Ability to communicate using voice and email in building working relationships with patients and employees.

Performs duties consistently with the use of a computer, fax, copier and phone.

Completes and submits all required documentation within specified company requirements.

Dexterity & vision to complete documentation on a computer.

Obtain orders from physicians in the community.

Other duties as assigned

Familiar with medical terminology.

Knowledge of governmental regulations and private payer practices.

Ability to create positive impressions and communicate with a variety of people.

Ability to market aggressively and deal tactfully with customers and the community.

Personable and courteous working relationships.

Excellent negotiation and public relation skills.

Observant and detail oriented.

Ability to multi-task and prioritize.

Ability to track and input data.

Ability to follow directions and work as a team member.

Communicates effectively with team members.