Job Details
Description
Company Description:
KemperSports is a leading sports, entertainment and hospitality company that delivers operational excellence in property and experience management. Headquartered in Chicago with regional offices throughout the U.S., KemperSports manages more than 140 golf courses, private clubs, sports venues, and destination resorts nationwide. It has more golf properties named among the top 100 U.S. public and resort courses as rated by GOLF Magazine, Golf Digest and Golfweek than any other management company.
Position Summary
KemperSports is seeking a detail-oriented and motivated Loyalty & Insights Specialist to support customer experience, loyalty, and research initiatives across our portfolio.
This role will play a key part in collecting, analyzing, and reporting on customer feedback and loyalty performance, helping deliver insights that inform Marketing and business decisions. The ideal candidate is curious, organized, and comfortable working with data, with a strong interest in customer experience and the game of golf.
This position reports to the Director of Loyalty & Insights.
Essential Duties And Responsibilities
Customer Insights & Reporting

• Support the development and maintenance of dashboards and reports within our research platform, Medallia
• Assist in analyzing customer feedback, survey results, and operational data to identify trends and insights
• Contribute to monthly reporting and ad hoc analysis for Marketing and leadership teams
• Help translate data into clear, actionable summaries for internal stakeholders
  

Loyalty Program Support

• Assist in the day-to-day support of the Frequent Fairways loyalty program
• Track program performance and support reporting on engagement, rewards, and participation
• Create and distribute communications and updates with participating properties and Marketing partners
  

Survey & Research Support

• Support the execution of enterprise surveys, including customer, client, and internal team surveys
• Assist with survey setup, distribution, and data compilation
• Contribute to analysis and reporting of research findings
• Support ongoing research initiatives that inform brand and growth strategy (e.g., Women in Golf)
  

Platform & Data Management

• Assist with Medallia platform maintenance, including basic configuration updates and quality checks
• Support onboarding of new properties to the platform, including data setup and training coordination
• Help troubleshoot user issues and ensure data accuracy and consistency
  

Qualifications
Core Competencies

• Positive, proactive attitude with a willingness to learn
• Strong attention to detail and organizational skills
• Ability to manage multiple projects and deadlines
• Comfortable working with data and identifying patterns
• Strong communication skills, with the ability to summarize insights clearly
  

Technical Skills

• Proficiency in Microsoft Excel (required)
• Experience with data analysis, dashboards, or reporting tools preferred
• Familiarity with survey tools or customer experience platforms (Medallia a plus)
  

Experience

• Internship experience in data, marketing, or hospitality is a plus
• 1–3 years of experience in analytics, marketing, research, or a related field preferred
• Interest in or knowledge of golf preferred
  

Classification
Full-Time, Exempt, Year-Round
Salary Range
$50,000 to $75,000
Why This Role Matters
This role supports how KemperSports listens to and learns from our guests. The Loyalty & Insights Specialist helps ensure that customer feedback and loyalty data are translated into meaningful insights that improve the guest experience and inform business decisions across the portfolio.
KemperSports Management is an Equal Opportunity Employer