Information Officer II - Immigrant Health Communications

Responsibilities

• Leads statewide communications and media response on Medi-Cal program changes affecting immigrant communities, including the transition of members with unsatisfactory immigration status (UIS) from managed care to the Medi-Cal fee-for-service delivery system.
• Develops comprehensive strategies, produces plain-language, culturally responsive materials, and serves as the primary spokesperson and point of contact for media inquiries, proactive announcements, and strategic messaging on the fee-for-service transition and immigrant health issues.
• Partners with DHCS leadership, Coverage Ambassadors, community organizations, and vendors to ensure clear, accurate, and timely information reaches members, providers, and stakeholders in multiple languages.

Requirements

• Fluency in the Spanish language.
• If the State of California does not have a current record documenting your fluency in Spanish, you will be required to pass an approved language fluency test prior to being hired.
• Minimum Requirements are in the Classification Specification.
• Education to meet MQ pattern: If meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial transcripts for verification.
• Statement of Qualifications (SOQ) is required for this recruitment and must be included with the application; resumes do not substitute for the SOQ.
• The SOQ must be no more than two pages in length, double-spaced and using 12-point font; indicate Full Name and Job Control Number at the top right corner.
• This role requires collaboration across DHCS divisions, community organizations, Coverage Ambassadors, and vendors; describe examples of coordinating across multiple teams and outcomes.
• Education documentation may be required upon appointment.

Preferred

• Media relations experience, particularly journalism experience that strengthens the ability to craft accurate, compelling narratives, respond effectively to reporters, and translate complex policy issues for public audiences
• Experience working with immigrant communities, including developing culturally responsive and multilingual outreach materials and collaborating with community partners
• Demonstrated attention to detail and the ability to produce clear, accurate written materials
• Ability to analyze data and evaluate campaign effectiveness
• Knowledge of Medi-Cal policy, immigrant health issues, and California State Government
• Commitment to diversity, equity, and inclusion
• Excellent interpersonal and stakeholder engagement skills
• Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts
• Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary.