As we continue to grow, our add-on products such as Engage, Operator AI, Chat AI, Custom Forms, and Pricebook are becoming a major part of the customer experience. We are looking for an Implementation Growth Specialist to own the setup, configuration, and successful launch of these products for our customers.

This role sits at the intersection of Implementation, Customer Success, and Expansion. You will work directly with customers to ensure they adopt the right add-ons, get fully configured, and see value quickly.

You should enjoy working with customers, learning new technology, solving problems, and helping businesses improve how they operate.

Where You'll Work: 

• Full-time, in-office at our headquarters in Dallas, TX.
• You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.

What You'll Do: 

• Add-On Product Implementation
• • Own the setup and configuration of add-on products including Engage, Operator AI, Chat AI, Custom Forms, and Pricebook
  • Guide customers through best practices to ensure successful adoption
  • Configure accounts based on customer workflows and business needs
  • Validate setup before go-live to ensure a smooth launch
• Customer Guidance & Training

• • Meet with customers to understand their goals and recommend the right setup
  • Provide live training sessions for new features and add-ons
  • Help customers understand how add-ons fit into their overall workflow
  • Set expectations on what the product can and cannot do
• Expansion & Adoption Support

• • Partner with Customer Success and Sales to support add-on expansion
  • Assist with post-sale setup for new products purchased
  • Help reduce churn by ensuring customers see value from new features
  • Identify customers who may benefit from additional products
• Cross-Functional Collaboration

• • Work closely with Implementation Managers during onboarding
  • Partner with Support and Technical teams on complex setups
  • Provide feedback to Product on feature gaps and customer requests
  • Help improve internal processes and documentation for add-on implementation
• Operational Excellence

• • Track progress in CRM and internal tools
  • Maintain clear notes and customer history
  • Follow defined implementation processes and timelines
  • Assist with internal projects that improve scalability

What We're Looking For:

• Bachelor’s degree or equivalent experience
• 1–3 years in customer success, implementation, support, or account management
• Strong communication skills, both written and verbal
• Comfortable leading customer calls and training sessions
• Highly organized with strong attention to detail
• Able to manage multiple customers at once in a fast-paced environment
• Quick learner who enjoys new technology
• Positive attitude with a strong work ethic

Bonus Points:

• SaaS experience
• Implementation or onboarding experience
• Experience with Field Service, CRM, or Fintech software

Why You’ll Love Working Here:

• Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
• Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered.
• Health & Wellness Perks: Memberships to keep you feeling your best.
• 401(k) Plan: Secure your future while you grow with us.
• Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities.
• Paid Parental Leave: Support for you and your family when it matters most.