Responsibilities

• Own a combined client portfolio: Manage both Impact Advisor and Grants Specialist responsibilities for 40 full-service accounts, recognizing that the exact number of clients may vary based on account weight and complexity.
• Retain and grow client revenue: Maintain managed current client MRR at 98% or higher through strong service, renewals, plan upgrades, add-ons, discount reductions, and proactive retention efforts.
• Lead client communication: Serve as the primary point of contact for assigned clients through collaboration calls, email communication, and ongoing support.
• Manage Google Ads accounts: Perform regular Google Ad Grant account management, optimizations, strategic adjustments, reporting, and performance analysis outside of client communication.
• Take proactive action: Complete at least one proactive action each week to improve account performance outside of routine optimizations and client requests.
• Communicate value and ROI: Help clients understand the impact of NPM’s services and connect account performance to their organization’s goals.
• Manage renewals and account changes: Clearly and confidently communicate renewals, pricing updates, plan changes, add-ons, and additional services.
• Prevent and resolve account issues: Identify and address account suspensions, policy concerns, performance issues, and client risks quickly and thoughtfully.
• Use data to guide strategy: Create and interpret reports, identify meaningful trends, and use account data and client feedback to guide decisions.
• Collaborate across the team: Work closely with General Managers, Grants Specialists, Impact Advisors, leadership, and other departments to improve client satisfaction, retention, and account assignments.

Requirements

• Tech-savvy mindset: Comfortable learning and using computers, Google Docs, Google Sheets, websites, digital platforms, and new technology.
• Client relationship and sales skills: Experience in customer success, account management, consultative sales, or another client-facing role is preferred, but a strong willingness to learn is essential.
• Digital marketing experience: Familiarity with Google Ads, search marketing, analytics, or other digital marketing concepts is preferred but not required.
• Analytical thinking: Able to interpret performance data, identify patterns, and turn information into practical recommendations.
• Exceptional communication: Strong English grammar, composition, and professional written and verbal communication skills.
• Organization and time management: Able to manage multiple client priorities, deadlines, recurring tasks, and detailed account work within a 40-hour workweek.
• Ownership and adaptability: Self-motivated, resourceful, and comfortable making decisions and solving problems in a remote environment.
• Client-focused approach: Committed to delivering a thoughtful, responsive, and positive experience while maintaining a results-oriented mindset.
• Detail-oriented work style: Strong proofreading skills and a high level of accuracy in account work, reporting, and client communication.
• Receptive to feedback: Open to coaching, constructive criticism, and ongoing development.

Benefits

• Robust On The Job Training: With Nonprofit Megaphone’s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your new career. There is no need for direct experience!
• Earn While You Learn: During your first 90 days you’ll be paid while you learn each new skill and technology.
• Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.
• Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.
• Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.
• Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can’t make any promises, we are committed to ensuring you work with nonprofits you’re passionate about.